Brendan Ryan Clary
Roanoke Rapids,NC
Summary
Dedicated professional skilled in staff supervision and training, committed to achieving high-quality standards. Experience in leading teams to enhance customer experience as well as streamlining processes to ensure quality and time efficiency.
Overview
9
9
years of professional experience
Work History
Front of House Manager
Timber Waters Brewery
04.2026 - Current
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Trained and mentored front of house staff on best practices and customer engagement techniques, as well as beer knowledge.
- Tracked inventory on both a weekly and monthly basis to ensure all products were well stocked.
- Reduced monthly spending on both staff and ordering to ensure a decrease in cost of labor and goods without sacrificing guest experience or quality of goods.
- Led staff scheduling efforts to ensure optimal coverage during peak business hours.
Beverage Manager
Blue Jay Bistro
12.2021 - Current
- Managed beverage inventory, ordering, and stocking of all beverages on a weekly basis to ensure proper quantity and quality.
- Oversee the development and implementation of all beverage menus to include cocktails, liquor, beer and wine.
- Trained staff on proper preparation techniques, knowledge of beverages, and proper serving standards.
- Assisted bartenders with preparing and serving all beverages available to guests.
- Assisted guests with questions and suggestions on various food and beverage pairings.
- Assisted the General Manager on maintaining a high standard for our servers in their day to day duties, as well as scheduling and preparing for special events.
Team Lead/Technical Trainer
Cisive
02.2018 - 09.2024
- Performed Criminal Background Checks according to state and federal regulations and customer standards.
- Maintained a team of 20 associates in their day-to-day tasks, scheduling, and assisting any questions or escalated tasks.
- Developed and implemented training modules and content to assist new hires with their onboarding phase to include teams in the United States, India, and the Philippines.
- Tracked associate production, assisting and implementing performance plans for those not meeting daily target goals.
- Collaborated with the Compliance Team on any changes to state or federal law changes, as well as creating training material for any changes.
- Streamlined tracking and receiving of work started and completed by individual associates to ensure time and quality standards were met.
Education
Bachelor of Arts - Criminal Justice
Iona University
New Rochelle, NY06-2016
Skills
- Staff management
- Training and mentoring
- Staff leadership
- Hiring
- Mentoring programs
- Inventory management
- Coaching sessions
- Quality standards
- Guest relations
- Complaint handling
- Quality assurance
Timeline
Front of House Manager
Timber Waters Brewery
04.2026 - Current
Beverage Manager
Blue Jay Bistro
12.2021 - Current
Team Lead/Technical Trainer
Cisive
02.2018 - 09.2024
Bachelor of Arts - Criminal Justice
Iona University