Melissa Morales
Fabens,TX
Summary
Detail-oriented and organized professional with a strong background in administrative processes and customer service. With experience as a Medical Eligibility Specialist, I effectively managed sensitive information and ensured compliance with regulatory standards. During my tenure as a retail associate at Walmart, I gained and proven my ability to communicate clearly and build rapport with diverse populations. Dedicated to enhance student enrollment processes and supporting academic success within the school district. Adept at utilizing data management systems and maintaining accurate records to improve efficiency and service quality.
Overview
3
3
years of professional experience
Work History
Medical Eligibility Specialist
Texas Health and Human Services
2023.06 - 2024.06
- Review and process applications for state funded medical services and ensured regulatory compliance
- Maintained and updated client records while verifying current information and managing documents
- Collaborated with other healthcare agencies and providers to aid in approval of medical services.
- Established databases to track, analyze and automate eligibility application processes.
Sales Associate
Walmart
2021.05 - 2023.05
- Monitor stock levels and manage inventory availability to minimize stock deficiencies
- Received and unloaded merchandise while ensuring organization of products in accordance to store guidelines
- Regularly checked and replenished stock to ensure product availability accuracy and customer satisfaction
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT01.2023
Skills
- Documentation And Reporting
- Interviewing
- Policy Interpretation
- Applicant engagement
Timeline
Medical Eligibility Specialist
Texas Health and Human Services
2023.06 - 2024.06
Sales Associate
Walmart
2021.05 - 2023.05
Bachelor of Science - Business Administration And Management
Western Governors University
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