Nhi Dang
Seattle
Summary
Caring and reliable CNA seeking an opportunity to provide quality patient care. Offers internship experience in assisted living, current clinic experience, and two years of fast-paced customer service experience that built strong teamwork, communication, and problem-solving skills.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Medical Eligibility Specialist
International Community Health Service
Seattle
08.2025 - Current
- Reviewed eligibility applications to determine client qualifications for health services.
- Resolved client issues to enhance customer satisfaction through knowledgeable, friendly service.
- Ensured accuracy and compliance of insurance policies through thorough reviews.
- Guided clients in understanding policy options and coverage details to facilitate informed decision-making.
- Processed new insurance applications while maintaining client records efficiently.
- Proactively managed denials, late payments, and extensions to ensure timely resolution of client circumstances.
- Handled incoming calls using a multi-line phone system efficiently.
- Scheduled appointments and maintained calendars for office staff to enhance organization.
Barista
Starbucks
Seattle
06.2024 - 03.2026
- Prepared high-quality beverages following standardized recipes and procedures.
- Engaged customers with friendly service and personalized product recommendations.
- Maintained cleanliness and organization of workstations and dining areas.
- Monitored inventory levels and replenished supplies to ensure product availability.
- Ensured compliance with food safety and hygiene standards consistently.
- Oversaw daily morning rush, delivering composed customer service to enhance customer experience.
- Cleaned work environment by washing dishes, mopping floors, and sanitizing counters.
- Exhibited calm demeanor during peak periods and special events, maintaining service quality under pressure.
CNA Student
Prestige Senior Living
Auburn
01.2026 - 02.2026
- Monitored vital signs, including temperature, blood pressure, pulse, and respiration rate.
- Assisted residents with daily living activities, enhancing comfort and well-being.
- Maintained cleanliness of patient areas by changing bed linens and cleaning spills.
- Communicated resident needs and concerns to nursing staff for effective care.
- Collaborated with team members to ensure quality care in a supportive environment.
- Applied proper body mechanics for lifting, transferring, or positioning immobile patients.
Boba Barista
Boss Tea
Seattle
04.2024 - 06.2024
- Prepared and customized boba drinks based on customer preferences.
- Operated point-of-sale system for accurate order processing.
- Maintained cleanliness and organization of the beverage preparation area.
- Assisted in training new baristas on drink preparation techniques.
- Managed inventory by restocking supplies and checking expiration dates.
- Handled customer inquiries and resolved issues with professionalism.
- Collaborated with team members to ensure smooth workflow during busy hours.
- Followed health and safety standards to ensure a safe work environment.
Packing Operator
Merit Logistics
Chehalis
10.2023 - 12.2024
- Conducted thorough inspections of finished products for quality and packaging compliance.
- Inspected packed items for damages or defects prior to sealing.
- Coordinated with team members to streamline packing processes and improve workflow.
- Maintained clean, organized packing area, ensuring safety compliance and supporting productivity.
- Cleaned work area throughout shift to remove debris and minimize hazards.
- Followed established safety protocols to minimize workplace accidents.
- Ensured proper labeling of all packaging materials with accurate product information.
Food Bank Volunteer
Rainier Valley Food Bank
Seattle
04.2019 - 07.2019
- Guided clients in selecting food items during pantry visits to ensure satisfaction and meet dietary needs.
- Maintained cleanliness and order within food bank facility.
- Collaborated with team members to prepare food packages efficiently.
- Sorted and organized food donations to enhance efficiency of distribution processes.
- Trained new volunteers on operational procedures and safety protocols to ensure consistent service quality.
- Participated in community outreach events to enhance service awareness.
- Loaded and unloaded food donations at the food bank to ensure timely inventory management.
Education
Nursing Assistant Training Program - Nursing Assistant
Vital Healthcare Training Center, LLC
Kent, WA02-2026
Associate of Science - Biochemistry
Seattle Central Community College
Seattle, WA08-2022
Associate of Arts - Business
Seattle Central Community College
Seattle, WA06-2021
High School Diploma -
Seattle Central Community College
Seattle, WA06-2021
Skills
- Organizational skills
- Project management
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Conflict resolution
- Professionalism
- Active listening
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Certification
Certified Nursing Assistant
Timeline
CNA Student
Prestige Senior Living
01.2026 - 02.2026
Medical Eligibility Specialist
International Community Health Service
08.2025 - Current
Barista
Starbucks
06.2024 - 03.2026
Boba Barista
Boss Tea
04.2024 - 06.2024
Packing Operator
Merit Logistics
10.2023 - 12.2024
Food Bank Volunteer
Rainier Valley Food Bank
04.2019 - 07.2019
Nursing Assistant Training Program - Nursing Assistant
Vital Healthcare Training Center, LLC
Associate of Science - Biochemistry
Seattle Central Community College
Associate of Arts - Business
Seattle Central Community College
High School Diploma -
Seattle Central Community College