Melissa Morales Cruz
North Las Vegas,NV
Summary
Dynamic and reliable Table Games Dealer with extensive experience at the Grand Hotel and Casino. Recognized for exceptional customer service and keen observation skills, ensuring game integrity and enhancing player experiences. Proficient in money handling, consistently maintaining accountability while thriving in high-pressure environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Table Games Dealer
the Grand Hotel and Casino
01.2024 - 04.2024
- Dealt various table games, ensuring adherence to house rules and regulations.
- Managed cash transactions, providing accurate change and maintaining accountability.
- Engaged players with friendly interactions, enhancing overall gaming experience.
- Monitored game integrity, identifying and addressing irregularities promptly.
Table Games Dealer
Four Queens Hotel and Casino
01.2023 - 01.2024
- Assisted in training new dealers on game procedures and customer service standards.
- Maintained clean and organized gaming tables, promoting a welcoming environment.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
Barista
HMS Host International
06.2022 - 01.2023
- Prepared and served high-quality beverages according to customer preferences and company standards.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Operated espresso machines, grinders, and blenders with precision to produce consistent drinks.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
Education
High School Diploma -
Penn Foster High School
Las Vegas, NV06-2024
Skills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money handling expertise
Certification
- PT - Phlebotomy Technician
- First Aid/CPR Certified
Languages
Spanish
English
Timeline
Table Games Dealer
the Grand Hotel and Casino
01.2024 - 04.2024
Table Games Dealer
Four Queens Hotel and Casino
01.2023 - 01.2024
Barista
HMS Host International
06.2022 - 01.2023
High School Diploma -
Penn Foster High School