Melissa Moran
Lombard,IL
Summary
Working through a high-pressure environment, I significantly increased sales at Carols Garden through exceptional customer service and upselling techniques. Skilled in cash handling and team collaboration, I excel in creating memorable dining experiences, ensuring customer satisfaction and loyalty. My proactive approach and ability to multitask have consistently enhanced service efficiency and guest rapport. I have created many relationships and connections through the hospitality i offer to everyone one of my customers. I am very trusted within Carols Garden and have only kept improving within the years.
Overview
4
4
years of professional experience
Work History
Waitress
Carols Garden
09.2020 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Glenbard East
Lombard, IL05.2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Decision-making
- Hospitality service expertise
- Payment processing
- Service prioritization
- Food running
- Accurate money handling
- Menu memorization
- Performance improvement
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Carols Garden
09.2020 - Current
Glenbard East
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