MELISSA MORAN
Pasadena Unified School District
PASADENA
15
years of professional experience
Results-driven Administrative Support Professional experienced in managing complex calendars, coordinating meetings, and handling confidential information. Enhanced organizational efficiency through strong organizational skills and effective team collaboration. Focused on adapting to changing needs and streamlining administrative processes.
Work History
Program Assistant
1 Year 5 Months- Provide high-level administrative and operational support to the district administrator, managing competing priorities, confidential communications, program operations, and executive-level materials across district-wide initiatives.
- Schedule and coordinate complex activities, meetings, and resource allocation involving several departments and schools.
- Coordinated complex activities, meetings, and resource allocation across multiple departments and schools to ensure seamless program operations.
- Compile annual budget requests, monitor expenditure accounts, and adjust to maintain fiscal control.
- Develop and implement procedures for data compilation, maintenance, and reporting to improve accuracy and timeliness of program information.
- Researched records and gathered information from various offices and agencies to inform program decisions and enhance policy implementation.
Learning and Developing Administrative Assistant
2 Years 4 Months- Coordinated program logistics for instructor-led and virtual training, managing registration, attendance tracking, course communications, materials, evaluation distribution, and stakeholder follow-up to ensure seamless delivery.
- Maintained and audited training databases and records, ensuring compliance with internal policies and external audit requirements, supporting overall program integrity.
- Coordinated travel and accommodation for L&D trainers and external trainers, negotiating arrangements to align with budget constraints and schedules.
- Maintained and audited training databases and records to ensure compliance with internal policies and external audit requirements.
- Tested and recommended new learning applications and tools; collaborated with stakeholders to integrate solutions into existing workflows.
- Reserved conference spaces for training events and meetings and training meeting rooms for L&D staff.
- Organized and maintained calendars for L&D team and executives for the L&D department, Manager, Lead Trainer, and VP of Learning and Development and Operations, coordinating meetings, training rooms, travel schedules, and follow-ups across multiple stakeholders.
Trainer/Human Resources
6 Years 6 Months- Designed and delivered training programs for new employees on call handling, customer service, policy processing, and membership procedures, enhancing onboarding effectiveness.
- Assessed training needs and adapted curriculum to align with current and future business requirements, ensuring relevancy and effectiveness of training.
- Collaborated with team members to create engaging training experiences while managing course administration and evaluations, improving participant satisfaction.
Bank Teller
4 Years 10 Months- Introducing customers to financial products and services and educating them on account options, generating leads for sales teams.
- Handled merchant/vault operations, ATM and night drop procedures, bonds, coupons, and foreign currency transactions while ensuring compliance and security.
- Handled merchant/vault operations, ATM and night drop procedures, and foreign currency transactions, ensuring compliance and security.
Education
No Degree - General Studies
No Degree - Nursing
High School Diploma
Skills
Office administration
Scheduling management
Technical proficiency
Data entry
Microsoft Office Suite
Computer skills
Time management
Multitasking and organization
Customer service
Teamwork and collaboration
Stakeholder communication
Process improvement
Professionalism and courtesy
Public speaking
PROFESSIONAL TRAINING
- Administrative Assistant Fundamentals, Sierra College
- Administrative Professional Accelerated Certificate Programs, Graceland University
Timeline
Program Assistant
Pasadena Unified School District
01.2025 - 06.2026Read More
Learning and Developing Administrative Assistant
Farmers Insurance FCU
11.2022 - 03.2025Read More
Trainer/Human Resources
Automobile Club of Southern California
05.2016 - 11.2022Read More
Bank Teller
Wells Fargo Bank
07.2011 - 05.2016Read More
Trident Technical College
No Degree from General Studies
Read More
Pasadena City College
No Degree from Nursing
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John Muir High School
High School Diploma
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