Melissa Morgan
Winter Park,FL
Summary
Highly adaptable and detail-oriented administrative professional with 15+ years of experience in customer service, front-office operations, and client relations across diverse industries. Proven ability to manage high-volume environments while maintaining professionalism, efficiency, and exceptional organizational standards. Skilled in scheduling, patient intake, workflow coordination, multitasking, and communication, with a strong commitment to delivering outstanding service and supporting both clients and internal teams.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Seminole Sports and Family Medicine
Oviedo, Florida
06.2025 - 04.2026
- Managed high-volume appointment scheduling and front desk operations in a fast-paced medical office.
- Completed patient registration, insurance verification, and intake documentation with accuracy and efficiency.
- Maintained electronic medical records while ensuring strict HIPAA compliance and confidentiality.
- Coordinated patient communications and administrative support to maintain smooth daily operations.
- Delivered professional and compassionate customer service in a high-demand healthcare environment.
Office Coordinator
EFM Services
Winter Park, FL
05.2024 - 06.2025
- Coordinated daily office operations and administrative workflows, ensuring seamless functioning in a fast-paced environment.
- Managed scheduling and communicated appointment updates, enhancing coordination between technicians and clients.
- Processed warranty claims, maintained vendor communications, and handled part ordering.
- Supported recruiting and onboarding processes, providing essential administrative assistance for office and field staff.
Bartender/Manager On Duty
Friendly Confines
Winter Park, FL
05.2013 - 08.2019
- Coordinated front-of-house operations to foster staff collaboration, deliver exceptional customer service, and ensure accurate daily financial procedures.
- Trained and mentored new employees to uphold high service standards in a high-volume environment.
- Resolved customer concerns to maintain smooth daily operations and improve guest satisfaction.
Bartender
Houlihan's
Orlando, FL
08.2011 - 07.2015
Beauty Advisor
Estee Lauder
Orlando, Florida
07.2006 - 08.2011
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL05-2016
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2013
Skills
- Patient registration
- Appointment coordination
- Insurance verification
- EMR management
- Payment processing
- Records management
- Multi-Line Phone System & Patient Communication
- Patient Experience & Compassionate Front Desk Support
Certification
- • Phreesia
• CGM/eMDs
• Microsoft Office Suite
• Google Docs
• iOS
• Micros POS
• Toast POS
• Clover POS
• Cisco Multiline Phone System
• Fax & Scanning Equipment
Timeline
Medical Receptionist
Seminole Sports and Family Medicine
06.2025 - 04.2026
Office Coordinator
EFM Services
05.2024 - 06.2025
Bartender/Manager On Duty
Friendly Confines
05.2013 - 08.2019
Bartender
Houlihan's
08.2011 - 07.2015
Beauty Advisor
Estee Lauder
07.2006 - 08.2011
Bachelor of Science - Hospitality Management
University of Central Florida
Associate of Arts - General Studies
Valencia College