Melissa Morris
Austin,TX
Summary
Dynamic leader with strong background in enhancing community engagement managing projects, and achieving objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Skilled in creating safe, inclusive environments, demonstrating exceptional adaptability and teamwork.
Overview
3
3
years of professional experience
Work History
Guest Experience Specialist
Museum of Ice Cream
Austin, TX
07.2023 - Current
- Enhance guest experience by providing engaging and immersive museum exhibits, promoting interaction with displays and ensuring guests have a positive, interactive experience
- Encourage playful, creative engagement with all installations
- Provide exceptional guest service, warmly welcoming all visitors and enhancing their museum experience through friendly, knowledgeable interactions
- Work closely with team members to coordinate large group visits and assist with special events, maintaining a seamless flow of guest interactions and enhancing group experiences
- Handle guest inquiries and resolve any issues promptly to maintain high standards of customer satisfaction, ensuring a smooth and enjoyable visit for all patrons
- Ensure all exhibits and guest areas are safe and clean, enforcing museum policies and procedures to create a safe, inclusive environment for guests and team members
Artist in Residence (Mixed Media)
Imagine Art
Austin, TX
09.2022 - Current
- Provide art instruction and personalized mentorship to adult artists with disabilities, supporting their development in the arts and life skills
- Develop inclusive, accessible lessons to inspire creativity and encourage skill-building in various artistic mediums
- Assist in organizing gallery showcases and community art events, helping artist present their work to the public, build portfolios, and connect with potential patrons
- Establish partnerships with local organizations, expanding networking opportunities for resident artists
- Manage studio spaces effectively, maintaining an organized environment conducive to creativity and productivity among residents
Stage Hand
Events Company
Austin, TX
08.2021 - 09.2022
- Assisted Post Oak Hotel with the setup of conference rooms and event spaces, ensuring all audio, visual, and lighting equipment met the specifications for each event providing on-site assistance for equipment operation and troubleshooting to enhance their experience
- Managed lighting, audio, and visual setups for large-scale corporate, private, and special events, working out of a warehouse facility to prepare for equipment needs
- Collaborated with theatre venues and supported gala events, contributing to the setup of tech elements, including fog machines, speakers, and other specialized equipment
- Performed routine inventory checks, maintenance and repairs on lighting, sound equipment, cable management, and other AV tools, ensuring all equipment remained functional and in excellent condition
- Conducted regular inventory checks, stored equipment properly, and managed the loading and unloading of trucks to streamline event preparation and teardown
Education
High School Diploma -
W.T. Hall High School
Houston, TX01-2012
Some College (No Degree) - Fashion Retail Merchandising
Houston Community College
Houston, TXSkills
- Adaptable
- Artistic
- Collaborative
- Community Building
- Compassionate
- Engagement & Communication
- Mentor
- Networking
- Resourceful
- Safety & Cleanliness
- Teamwork
Timeline
Guest Experience Specialist
Museum of Ice Cream
07.2023 - Current
Artist in Residence (Mixed Media)
Imagine Art
09.2022 - Current
Stage Hand
Events Company
08.2021 - 09.2022
High School Diploma -
W.T. Hall High School
Some College (No Degree) - Fashion Retail Merchandising
Houston Community College
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