Alexa Housley
American Fork
Summary
Results-oriented professional with experience in guest services, sales, and wellness operations. Expertise in relationship building, delivering customer experiences, and training team members while managing multiple priorities. Strong communication, problem-solving, and organizational skills drive sales and enhance client satisfaction. Seeking to apply creative leadership and interpersonal strengths in a growth-focused role.
Overview
9
9
years of professional experience
Work History
Guest Experience Specialist
Brick Canvas
Lehi
02.2025 - Current
- Provide exceptional customer service to members and guests across spa, salon, fitness, sauna, and cold plunge departments.
- Manage high-volume phone calls, appointment scheduling, and guest inquiries.
- Conducted facility tours for prospective members, showcasing amenities and services to enhance membership acquisition.
- Assist in onboarding and training new team members on company procedures, customer service standards, and operational systems.
- Resolved guest concerns and troubleshot scheduling, membership, and system-related issues promptly to ensure guest satisfaction.
- Maintain in-depth knowledge of company services, memberships, promotions, and wellness offerings to support guest needs and sales opportunities.
- Manage multiple priorities simultaneously in a fast-paced environment while maintaining accuracy and attention to detail.
- Collaborate with cross-functional teams to ensure seamless guest experiences across multiple departments.
- Process transactions, memberships, bookings, and account updates using company management software.
- Built strong relationships with members and guests, fostering customer loyalty and enhancing overall satisfaction.
Nail Technician
Amara Day Spa
Orem
02.2024 - 02.2025
- Provided manicure and pedicure services to clients at a luxury spa.
- Ensured cleanliness and sanitation of tools and workstations after each procedure.
- Educated clients on nail care and maintenance during appointments.
- Managed appointment scheduling to optimize client flow throughout the day.
- Maintained inventory of nail supplies and reported shortages to management.
- Developed creative designs on nails using a variety of colors and materials.
- Followed health regulations regarding sanitation practices throughout the salon.
- Built repeat client base to increase profits and stabilize cash flow.
Sales associate/Receptionist
Audi Dealership
Lehi
08.2022 - 02.2023
- Handled customer inquiries via phone and in-person, ensuring timely and effective responses.
- Assisted customers in selecting vehicles that meet their needs.
- Performed follow-up calls to assess and enhance customer satisfaction after purchase.
- Worked with fellow sales team members to achieve group targets.
- Negotiated with customers to get the best possible outcome, for both parties.
- Provided exceptional customer service to build lasting relationships with clients.
- Upsold additional items based on customer interests and needs.
- Negotiated sales terms and conditions to reach agreement with customers.
- Maintained up-to-date knowledge of automotive industry trends and competitor offerings.
Sales Associate
Orange Theory
Lehi
12.2021 - 05.2022
- Assisted members in achieving fitness goals through personalized guidance.
- Delivered engaging sales presentations to promote membership options effectively.
- Maintained cleanliness and organization of the studio environment regularly.
- Answered incoming telephone calls to provide store, products and services information.
- Developed promotional strategies to increase sales volume.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Lot Coordinator
utah truck country
Lehi
03.2019 - 09.2021
- Coordinated vehicle inventory management and placement on the lot.
- Maintained accurate records of vehicle movements and availability.
- Coordinated with departments
- Collaborated with sales team to optimize vehicle display arrangements.
- Detailed vehicles for sale by washing, vacuuming, and polishing to enhance presentation on the lot.
Model
NIYA Management
Salt Lake City
11.2017 - 01.2021
- Attended casting calls, fittings, shows and shoots.
- Executed stylist instructions to represent garments accurately.
- Adapted to different themes and concepts for diverse modeling assignments.
- Communicated effectively with photographers to achieve desired visual outcomes.
- Demonstrated flexibility in scheduling for last-minute bookings and changes.
- Built strong relationships with clients and industry professionals through networking.
- Upheld high standards of professionalism in high-stress environments.
- Maintained a positive attitude while working long hours under challenging conditions at times.
Education
High School Diploma -
Skyridge
Lehi05-2021
Skills
- Customer service
- Client relationship building
- Sales techniques
- Attention to detail
- Effective communication
- Conflict resolution
- Problem solving
- Time management
- Dependable
- Adaptable
- Detail-oriented
- Inventory management
Timeline
Guest Experience Specialist
Brick Canvas
02.2025 - Current
Nail Technician
Amara Day Spa
02.2024 - 02.2025
Sales associate/Receptionist
Audi Dealership
08.2022 - 02.2023
Sales Associate
Orange Theory
12.2021 - 05.2022
Lot Coordinator
utah truck country
03.2019 - 09.2021
Model
NIYA Management
11.2017 - 01.2021
High School Diploma -
Skyridge