Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristal Arias

Hialeah,FL

Summary

Hardworking and driven Customer Service professional equipped to always improve sales operations and align procedures to maximize profits and client satisfaction. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to build strong customer relations. I am very excited to apply these concepts which has made me very successful in my career.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Guest Experience Specialist

Bobs Furniture
01.2022 - 03.2024
  • Contributed to a positive and welcoming store environment through excellent customer service skills.
  • Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
  • Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
  • Attended trade shows and industry conferences to stay informed about emerging trends in furniture design, materials, and manufacturing techniques.
  • Conducted regular follow-ups with customers after their purchase to ensure satisfaction and address any concerns or questions, leading to increased customer loyalty.
  • Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
  • Effectively resolved customer complaints or issues related to product quality or delivery delays, maintaining high levels of satisfaction.
  • Followed up with clients after installation and delivery to gauge customer satisfaction.

Modular Kitchen Designer

Daisy's Room Design
10.2019 - 11.2021
  • Increased client satisfaction by designing custom modular kitchens tailored to individual needs and preferences.
  • Streamlined design processes for efficient project completion, resulting in increased productivity and timely delivery.
  • Collaborated with contractor teams to ensure seamless integration of kitchen designs into overall home layouts.
  • Reduced project costs through effective negotiation with suppliers for high-quality materials at competitive prices.
  • Worked closely with clients to identify their specific requirements, incorporating their feedback into final designs for optimal satisfaction levels.
  • Created comprehensive product lists based on finalized designs and budgets.
  • Determined budgets for prospective projects to plan for future expenditures and utilize resources wisely.
  • Enhanced client experience by creating detailed 3D renderings of kitchen designs, allowing visualization before implementation.

Quality Control Analyst

Consolidated Packaging Corp.
06.2017 - 09.2019
  • Enhanced product quality by conducting thorough analyses and implementing corrective actions.
  • Improved overall production efficiency by identifying and resolving quality control issues.
  • Performed equipment calibration to maintain accuracy in testing procedures, ensuring consistent results across all samples.
  • Ensured regulatory compliance by staying updated on industry standards and government regulations affecting product quality.
  • Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
  • Created and maintained several databases to track statistical data.

Education

Bachelor of Science - Marketing

Miami Dade College
Miami, FL
06.2026

Skills

  • Problem-Solving
  • Organizational Skills
  • Guest experiences
  • Analytical Skills
  • Detail Orientated
  • Sales expertise
  • Customer Service
  • Warranty Service
  • Graphic Design
  • Punctual and Dependable
  • Team Collaboration
  • Self Motivation
  • Relationship Building
  • Spanish & English Fluency

Certification

  • CNP - Certified Notary Public

Timeline

Guest Experience Specialist

Bobs Furniture
01.2022 - 03.2024

Modular Kitchen Designer

Daisy's Room Design
10.2019 - 11.2021

Quality Control Analyst

Consolidated Packaging Corp.
06.2017 - 09.2019

Bachelor of Science - Marketing

Miami Dade College

Similar Profiles

CREATE PROFILE
Kristal Arias