Summary
Overview
Work History
Education
Skills
Timeline
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Oscar Romero

San Lorenzo,CA

Summary

I am a self-motivated young adult with a proven track record in delivering exceptional customer service and maintaining a welcoming atmosphere. Highly effective at anticipating and accommodating clients’ needs. Friendly, punctual, and enthusiastic team player.

Overview

5
5
years of professional experience

Work History

Guest Experience Specialist

Petco
San Leandro, CA
02.2024 - Current
  • Greeting customers in a friendly manner, being knowledgeable about the products and services offered by Petco, answering questions about pet care, and recommending products and services based on the customer's needs.
  • Working Collaboratively with team members to create a positive work environment while ensuring that the store is clean, organized, and well-stocked.
  • Addressing customer concerns, handling transactions accurately, and actively participating in store events and promotions to ensure a positive shopping experience.

Dog Handing Professional

Bark to Basics
San Francisco
06.2021 - 02.2024
  • Update dog owners on their pets, discuss training progress, offer care advice, and build positive client relationships to enhance trust and satisfaction.
  • Working effectively with other handlers, trainers, and staff members to improve overall care and create a supportive environment for the dogs.
  • Ensure dogs get regular exercise and mental stimulation tailored to their breed, age, and health through walks, play, and interactive games.

Warehouse Associate

Custom Label
Hayward, CA
06.2019 - 11.2020
  • Pick, pack, and ship orders accurately while conducting quality control to ensure items meet standards and customer specifications.
  • Handle incoming deliveries, maintain accurate inventory records and organization using WMS (Warehouse Management Systems), including tracking stock levels, labeling, and reporting discrepancies.
  • Working closely with other warehouse associates, supervisors, and departments such as sales and customer service to coordinate and fulfill orders efficiently. Communicating any issues or delays promptly to the relevant parties.

Education

High School Diploma -

Mt. Eden High School
Hayward, CA
06-2019

Bachelor of Science -

Chabot College
Hayward, CA

Skills

  • Bilingual (English/Spanish)
  • Strong interpersonal skills
  • Relationship Building
  • Customer Engagement
  • Positive and professional
  • Product Recommendations
  • Teamwork and Collaboration
  • Problem-Solving
  • Quick learner
  • Retail Sales

Timeline

Guest Experience Specialist

Petco
02.2024 - Current

Dog Handing Professional

Bark to Basics
06.2021 - 02.2024

Warehouse Associate

Custom Label
06.2019 - 11.2020

High School Diploma -

Mt. Eden High School

Bachelor of Science -

Chabot College

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Oscar Romero