Peter Joel Genao
Sleepy Hollow,New York
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Guest Experience Specialist
Courtyard By Marriott
Tarrytown, NY
01.2022 - Current
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Maintained accurate records of guest preferences and history for tailored experiences during future stays.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
Stock Room Associate
Best Buy
West Nyack, NY
06.2021 - 01.2022
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
Health Science Department Assistant
Stony Brook University Hospital
Stony Brook, NY
09.2017 - 05.2021
- Managed inventory of office supplies, reducing costs by tracking usage and identifying cost-saving opportunities.
- Supported staff members through timely completion of administrative tasks, increasing overall productivity.
- Maintained accurate records and databases, contributing to an organized department environment.
- Served as a liaison between the department head and other staff members by relaying important messages accurately and promptly.
Education
Bachelor Of Health Science - Healthcare Management
SUNY Stony Brook
Stony Brook, NY05.2021
Skills
- Bilingual (English/Spanish)
- Microsoft Office
- Exceptional communication
- Guest Relations
- Customer Service
- Detail Oriented
- Data entry proficiency
- Payment Processing
References
- William Voss, Laboratory Information Systems Director, Westchester Medical Center, (305) 733-9216
- Gerardo Decaro, New York Police Dept. Captain, (914) 200-4653
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Experience Specialist
Courtyard By Marriott
01.2022 - Current
Stock Room Associate
Best Buy
06.2021 - 01.2022
Health Science Department Assistant
Stony Brook University Hospital
09.2017 - 05.2021
Bachelor Of Health Science - Healthcare Management
SUNY Stony Brook