Asher Hung
Canton,MA
Summary
Dynamic Guest Experience Specialist with a proven track record at The Escape Game, enhancing guest satisfaction through exceptional communication and effective complaint handling. Developed strong guest relationships, leading to increased loyalty and repeat business. Skilled in issue resolution and multitasking, consistently creating a welcoming environment that elevates overall service quality.
Overview
1
1
year of professional experience
Work History
Guest Experience Specialist
The Escape Game
08.2024 - 04.2025
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
- Conducted regular staff trainings on guest relations best practices, elevating the overall level of service provided by team members.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Managed check-in and check-out procedures for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Managed reservation system efficiently, effectively handling booking modifications or cancellations as needed.
- Assisted front desk operations by fielding phone calls, responding to emails, and greeting walk-in guests professionally.
Education
No Degree -
Canton Highschool
CantonSkills
- Exceptional communication
- Guest relations
- Complaint handling
- Feedback collection
- Customer service
- Guest accommodations
- Issue resolution
- Teamwork
- Problem-solving
- Multitasking
Timeline
Guest Experience Specialist
The Escape Game
08.2024 - 04.2025
No Degree -
Canton Highschool
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