Sonia Puthentharayil
Shelby Township,Michigan
Summary
A detail-oriented student who would like to learn more about the field of veterinary medicine. Very eager to please and always looking for new ways to grow and improve. Previous experience with customer service and have been recognized for an exceptional job.
Overview
2
2
years of professional experience
Work History
Guest Experience Specialist
Petco
07.2023 - Current
- Ensured the welfare, health, and proper handling of all animals.
- Educate customers on the proper care/maintenance of the pets they are looking to buy
- Lifting up to 50lbs bags of food for stocking and online orders
- Cleaned animal habitats and the items inside (bottles, hides, bowls, toys)
- Resolved guest complaints and discrepancies promptly and courteously.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions
- Assist guests in the proper selection of merchandise per their identified needs.
- Consistently met sales quotas that were required each shift
Courtesy Clerk
Kroger
06.2021 - 03.2022
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and tidy checkout area to optimize service delivery.
- Implemented and developed customer service training processes.
Education
Bachelor of Science - Biomedical Sciences
Oakland University
Rochester, MI06.2027
High School Diploma -
Eisenhower High School
Shelby, MI06.2023
Skills
- Detail-oriented
- Eager to please
- Quick learner
- Adaptable
- Always looking to improve
- Clear communication with fellow staff and customers
- Proactive
- Good time management
- Respectful and professional
Timeline
Guest Experience Specialist
Petco
07.2023 - Current
Courtesy Clerk
Kroger
06.2021 - 03.2022
Bachelor of Science - Biomedical Sciences
Oakland University
High School Diploma -
Eisenhower High School
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