RONNA JOY CARIAZO
Summary
Near fanatical attention to great customer service. With 3-5 years of experience in customer relations, corporate settings, and aviation, I excel at building client relationships, solving complex problems, and delivering exceptional service in fast-paced environments. I seek to apply my skills in communication and customer engagement to contribute to a dynamic, customer-focused organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Experience Specialist
Signature Aviation
07.2024 - Current
- The Guest Experience Specialist often serves as the face of Signature while coordinating and delegating aircraft services to crew members in a professional, friendly, and courteous manner. Managing and coordinating 30-60 aircrafts per shift with working over 200 work orders/calls/email service reservations.
Deposit Operations Specialist/HQ Receptionist
Axos Bank Inc.
07.2023 - 10.2023
- Performed multiple responsibilities such as, client intake, analyzed 30-50 complex customer inquiries daily and processed verification of accounts while performing administrative duties.
Corporate Facility Coordinator
Dollar Tree Inc.
10.2022 - 07.2023
- Processed 5,000 to 9,000 of maintenance requests for five different states in the us, on average every year. Efficiently tracked maintenance limits on expenditure of up to $3,000. Reviewed lease documents produced weekly legal letters for property owners.
Customer Solutions Specialist - GTA
TeleGuam Holdings, LLC
06.2021 - 02.2022
- Assisted over 100 customers daily, utilizing negotiation skills to form customized service solution and earn sales while exceeding customer expectations. Collaborating with technical teams for seamless implementation.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT01.2026
Bachelor of Science - Business Administration
University of Guam
Mangilao, Guam05.2022
Skills
- CRM/Customer Service
- Oral Communication
- Leadership
- Teamwork
- Organization Skills
- Private Charter/Aviation
- Critical Thinking
- Detail-oriented
Certification
Certificate of Leadership, 03/23
Clubs and Organizations
National Society of Leadership and Success, 2024
Hobbies and Interests
Baking/Cooking/Food Trip
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Guest Experience Specialist
Signature Aviation
07.2024 - Current
Deposit Operations Specialist/HQ Receptionist
Axos Bank Inc.
07.2023 - 10.2023
Corporate Facility Coordinator
Dollar Tree Inc.
10.2022 - 07.2023
Customer Solutions Specialist - GTA
TeleGuam Holdings, LLC
06.2021 - 02.2022
Bachelor of Science - Human Resources Management
Western Governors University
Bachelor of Science - Business Administration
University of Guam
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