XANDER HILL
Honolulu,HI
Summary
Dynamic, customer-centric professional dedicated to delivering outstanding service in fast-paced retail environments. Expertise in addressing customer inquiries, efficiently resolving issues, and crafting positive shopping experiences that enhance customer loyalty. Demonstrated ability to collaborate effectively with team members while maintaining a friendly and professional demeanor. As a Guest Experience Specialist, adept at managing front-desk operations, coordinating aircraft and crew services, overseeing hospitality logistics, vendor relations, and billing administration within FBO settings.
Overview
4
4
years of professional experience
Work History
Guest Experience Specialist
Signature Aviation
2026.04 - Current
- Serve as the primary point of contact and first impression for guests, flight crews, and aircraft operators, providing professional and personalized service throughout their visit.
- Managed front-desk and guest experience operations, greeting and assisting customers, responding to service requests, and coordinating accommodations to meet specific aircraft and crew needs.
- Coordinate multiple service providers and internal departments simultaneously to ensure aircraft, crew, and guest requests are completed accurately and within required timelines.
- Coordinate aircraft ground services and ensure appropriate facility and ramp accommodations are available for varying aircraft sizes and operational requirements.
- Arrange and coordinate aircraft services, ensuring requests are communicated accurately and completed in a timely manner.
- Coordinated crew support services, arranging catering, transportation, rental vehicles, and hotel accommodations to ensure seamless travel for departing and arriving flight crews.
- Manage post-service hospitality needs, including coordinating the removal and handling of dirty dishes, linens, and other catering-related items.
- Communicate with internal teams, vendors, transportation providers, hotels, and other service partners to ensure seamless coordination of guest and aircraft services.
- Prepare and process invoices while maintaining accurate billing records and verifying that services are billed correctly.
- Review reservations and service charges for accuracy, ensuring the appropriate rates, fees, and services are applied to each customer account.
- Monitor and resolve billing discrepancies while maintaining attention to detail and accuracy in a fast-paced aviation environment.
- Resolve service and logistical issues quickly by identifying alternative solutions and coordinating with appropriate departments and vendors.
- Anticipated guest and crew needs to provide proactive customer service, addressing requests efficiently and enhancing overall guest experience.
Senior Guest Experience Expert
Channel Partners
2025.10 - 2026.02
- Supervisor Role for Meta Labs contracted by Channel Partners. The Meta Lab's Store is an interactive experience center where customer's can interact and get a first hand experience of Meta's Newest Products. Ensured that employees provided a fun and interactive experience to customers interested in Meta's products.
Customer Service/ DI Sales Associate
Best-Buy
2023.07 - 2025.10
- Supported customer service operations at Best Buy by handling returns, exchanges, credit card payments, payment issues, basic order issues, and complex appliance concerns. Moved into DI Sales Associate role and helped drive camera product sales while building strong customer conversations and store revenue. Trained associates on digital imaging sales and helped resolve situations between customers and associates. Managed customer service duties at Best Buy for about 1 year, resolving returns, exchanges, credit card payments, account issues, order concerns, and appliance issues. Transitioned into DI Sales Associate role with responsibility for generating camera sales and creating positive customer experiences. Provided associate training on digital imaging products and supported conflict resolution between customers and associates. Delivered customer service support for about 1 year at Best Buy through returns, exchanges, credit card payments, order questions, and appliance concerns. Drove camera sales in DI Sales Associate role by building strong customer conversations and contributing to store revenue. Produced training support for associates on digital imaging products and assisted with customer and associate issue resolution.
- Assisted customers with product selection, device comparisons, and solution-based recommendations.
- Processed sales transactions accurately using point-of-sale systems and payment terminals.
- Demonstrated electronics features, setup steps, and accessory compatibility to drive informed purchases.
Merchandising Associate
Sam's Club
2022.06 - 2023.07
- Executed basic merchandising, including product planograms, shelf organization, and restocking to maintain optimal product presentation.
- Streamlined pallet breakdown and organization for effective merchandising and inventory management.
Education
High School Diploma -
Kalani High School
2021-05
Skills
- Aviation/FBO management software
- Customer service management
- Billing/invoicing software
- Reservation systems
- Point-of-sale systems
- Customer relationship management (CRM) systems
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
- Sales
- Inventory Management
- Radio/communication systems
Timeline
Guest Experience Specialist
Signature Aviation
2026.04 - Current
Senior Guest Experience Expert
Channel Partners
2025.10 - 2026.02
Customer Service/ DI Sales Associate
Best-Buy
2023.07 - 2025.10
Merchandising Associate
Sam's Club
2022.06 - 2023.07
High School Diploma -
Kalani High School