Deirdre Thompson
Sarasota
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Guest Experience Specialist
Petco
10.2018 - 04.2021
- Greet all customers with a friendly , upbeat manner to effectively determining their needs
- Assist pet parent customers with wide variety of food conversions while driving high volume sales (33%)
- Remedy issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Ensure pet /health/well-being of live animals by maintaining daily measures
- Establish effective relationships with an emphasis on delivering excellent customer service
- Assist parents with dog training adherent to company guidelines
Brand Ambassador
Acosta Sales & Marketing
04.2017 - 10.2018
- Traveled to corporate pet stores to passionately sell Natural Balance products
- Greeted customers in sincere, friendly manner while quickly determining their needs
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Brand Ambassador
Front Row Event And Production Management
02.2016 - 04.2017
- Conducted exciting marketing shows to promote popular products at major retailer locations
- Educated clientele on features and benefits, price, location and how to use information. Provided excellent customer service
- Engaged, educated and befriended customers to deliver amazing shopping experience.
Event Specialist
Advantage Solutions
10.2015 - 05.2016
- Executed captivating and effective demonstrations of specific product to diverse customer base
- Educated customers on product information in a fun, safe way
- Ensured consistent high sales quotas and customer satisfaction
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Cashier, Sales Associate
The Salvation Army
10.2014 - 07.2015
- Demonstrated a high degree of customer awareness while accurately and expediently processing customers at checkout
- Sold wide array of furniture and household goods off the floor
- Managed a high volume cash register, serving over 80 customers per day, while maintaining speed, accuracy and customer satisfaction.
- Built relationships with community customers to promote long term business growth
Treasurer/Manager
Dee's Concrete Pumping, Inc
06.2001 - 06.2010
- Owned company and managed all business, administrative and HR matters
- Responsible for all financial tasks such as daily invoicing, collections, banking, data entry, weekly, monthly, quarterly and yearly payroll taxes, payroll, reconciling QuickBooks and undergoing audits for 150 customers.
- Monitored P&L, Balance Sheets for A/R and A/P status
- Took phone calls to provide excellent customers service
- Was featured in "American Concrete Pumping Association Journal"
Counselor
Community Substance Abuse Centers
04.2004 - 04.2005
- Consulted with staff M.D., psychiatric nurse, clinical supervisor, other counselor to provide appropriate and safe medications to patients
- Monitored and assessed methadone levels and side effects/interactions of patients. Approved/denied methadone increases.
- Provided Brief Solution-Focused Therapy and Cognitive-Behavioral Therapy to a caseload of 50-55. Maintained daily, weekly, monthly and annual reports based on DSMIV.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
Senior Loan Originator
Aegis Lending Corporation
07.2001 - 03.2004
- Achieved highest closing percentage by averaging 5 loans per month in Third Quarter 2003, was #2 closer in Northeast region for 2003 Volume, ( $1,000,000/mo.) ave.
- Won the company-wide Customer Service Excellence Award for the eastern U.S region
- Closed #2nd highest loans in eastern region of U.S. Was flown to Jamaica for corporate recognition
- Mike Ditka presented award
Education
M.E.d. - Rehabilitation Counseling
Kent State University
Kent, OH1996
Internship - Rehabilitation Counseling
Kent State University
Kent, OH1996
Bachelor of Arts - Psychology
Kent State University
Kent, OH1994
Skills
- Client-centered
- Resolution-oriented
- Team Player
- Dedicated employee
- Empathetic
- Expedient worker
- Detail-oriented
- Outstanding customer service
Timeline
Guest Experience Specialist
Petco
10.2018 - 04.2021
Brand Ambassador
Acosta Sales & Marketing
04.2017 - 10.2018
Brand Ambassador
Front Row Event And Production Management
02.2016 - 04.2017
Event Specialist
Advantage Solutions
10.2015 - 05.2016
Cashier, Sales Associate
The Salvation Army
10.2014 - 07.2015
Counselor
Community Substance Abuse Centers
04.2004 - 04.2005
Senior Loan Originator
Aegis Lending Corporation
07.2001 - 03.2004
Treasurer/Manager
Dee's Concrete Pumping, Inc
06.2001 - 06.2010
M.E.d. - Rehabilitation Counseling
Kent State University
Internship - Rehabilitation Counseling
Kent State University
Bachelor of Arts - Psychology
Kent State University
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