Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Melissa Morris

Daleville,VA

Summary

Experienced customer service professional dedicated to providing exceptional support. Collaborative team player with a positive and friendly approach. Skilled in building strong client relationships, ensuring satisfaction, and driving company success.

Overview

21
21
years of professional experience

Work History

Customer Service Advocate

United Health Care
07.2020 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
  • Increased customer retention by offering personalized solutions and building rapport through empathetic listening
  • Managed an average of 50 outbound daily calls, emails, and faxes

Customer Service Representative

HSPRX INC
07.2019 - 07.2020
  • Verified Medical licenses and maintaining records and detailed filing.
  • Answered incoming calls and processed orders for medical professionals.
  • Skilled in Customer Service and customer satisfaction on the pharmaceutical industry

Outbound Customer Service Representative

Dish Network
10.2003 - 07.2019
    • Proactively called and resolved customers' issues on average 120 calls a day
    • Educated customers by phone and email to upsell products and services to increase revenue
    • Met established attendance expectations and team revenue goals to achieve company objectives

Education

High School Diploma - General Studies

Pulaski County High School
Pulaski, VA

Skills

  • Clear Telephone Etiquette
  • Customer Issue Resolution
  • Microsoft Office
  • Filing and Data archiving
  • Proficient in Multi-Line Phone Systems
  • Strong Interpersonal Skills
  • Appointment setting

Additional Information

  • #readytowork, Authorized to work in the US for any employer

Timeline

Customer Service Advocate

United Health Care
07.2020 - Current

Customer Service Representative

HSPRX INC
07.2019 - 07.2020

Outbound Customer Service Representative

Dish Network
10.2003 - 07.2019

High School Diploma - General Studies

Pulaski County High School
Melissa Morris