Melissa Moyo
1437 Pumula South
Summary
Dynamic professional with a proven track record in upscale retail and spa environments, notably with Adruva Investments. Excelled in upselling and promotional support, enhancing customer engagement and sales. Skilled in inventory tracking and financial records oversight, coupled with exceptional communication and teamwork abilities. Achieved significant improvements in customer service and inventory management.
Overview
8
8
years of professional experience
Work History
Sales Associate
Adruva Investments (Private) Limited
02.2021 - Current
- Provide exceptional customer service by providing expertise and advice on jewelry selection and care.
- Manage inventory by accurately tracking sales and restocking merchandise.
- Collaborate with the design team to create new pieces and maintain current inventory.
- Stay up to date with industry trends and share knowledge with team members.
- Handle administrative duties such as processing transactions, maintaining accurate records, and managing orders and shipments.
- Ensure all jewelry is displayed properly and maintain a clean and organized store environment.
- Collaborate with the marketing team to create and execute promotional events and campaigns.
- Attend trade shows and industry events to network and stay up to date with the latest jewelry trends.
Spa Attendant /Reception Assistant
Shivan Cosmetics
03.2017 - 01.2021
- Welcoming customers, ask about their desired treatment, and confirm bookings.
- Managing schedules such as appointments, manage the spa's schedule, and keep other spa workers informed about customer needs.
- Providing information about spa services and products, and explain spa services to customers.
- Processing payments such as debit, credit, or cash.
- Maintaining records including billing clients.
- Monitor and restock inventory, and conduct inventory checks to order new supplies and equipment.
- Handling customer complaints and queries.
Education
High School Diploma -
Premier High School
Pumula South, Bulawayo Zimbabwe11-2015
Skills
- Upselling
- Promotional support
- Retail loss prevention
- Financial records oversight
- Good oral and written communication skills
- Teamwork and collaboration
- Problem-solving
- Positive and professional
- Inventory tracking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Awarded “Employee of the Year 2023.
Certification
8 "O" Level Passes
Timeline
Sales Associate
Adruva Investments (Private) Limited
02.2021 - Current
Spa Attendant /Reception Assistant
Shivan Cosmetics
03.2017 - 01.2021
High School Diploma -
Premier High School
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