Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Mulholland

Gaylord,Michigan

Summary

I am resourceful in the medical receptionist field. I am able to maintain smooth office operations and patient flows. I am detail-oriented in my approach with organizing files, scheduling appointments and assisting patients. I am an organized individual and a quick learner, with a background in medical office settings handling patient needs.

Overview

6
6
years of professional experience

Work History

Bookkeeping Manager

Hobby Lobby
Gaylord, Michigan
06.2019 - 05.2022
  • Maintained a system of accounting records and files according to established procedures.
  • Analyzed and reconciled monthly bank statements, ensuring accurate transactions.
  • Reviewed invoices for accuracy before submitting them for payment approval.
  • Processed journal entries into the general ledger system accurately and on time.
  • Reconciled balance sheet accounts at the end of each month or quarter as necessary.
  • Performed regular audits to identify discrepancies in financial records.
  • Generated monthly, quarterly, and yearly financial statements for management review.
  • Worked closely with other departments such as Human Resources and IT to resolve any issues related to bookkeeping processes.
  • Provided support for external auditors during annual financial reviews.
  • Filed and archived financial statements and accounting files.
  • Managed daily organization and processing of invoices and financial statements.
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Managed inventory records, adjusting entries for discrepancies and reporting changes.
  • Monitored cash flow, preparing reports to inform management of financial status.

Medical Receptionist

Michigan Spine and Pain
Gaylord, Michigan
09.2018 - 06.2019
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Answered phones promptly and directed calls appropriately.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Processed patient payments and scanned identification and insurance cards.
  • Entered insurance, demographics and health history into patient database.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.

Medical Receptionist

Alcona Community Health Center
Harbor Springs, Michigan
06.2016 - 09.2018
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Answered phones promptly and directed calls appropriately.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Processed patient payments and scanned identification and insurance cards.
  • Entered insurance, demographics and health history into patient database.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Informed patients of financial responsibilities prior to rendering services.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Took messages from patients and promptly relayed to appropriate staff.

Education

High School Diploma -

Petoskey High School
Petoskey
06-2007

Skills

  • Appointment management
  • Front desk operations
  • Records management
  • Workflow optimization
  • Payment collection
  • Insurance verification
  • Telephone etiquette
  • Typing and filing
  • Referral verification
  • Co-payment collection
  • Time management abilities
  • Teamwork
  • HIPAA compliance

Timeline

Bookkeeping Manager

Hobby Lobby
06.2019 - 05.2022

Medical Receptionist

Michigan Spine and Pain
09.2018 - 06.2019

Medical Receptionist

Alcona Community Health Center
06.2016 - 09.2018

High School Diploma -

Petoskey High School

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