Stacy Travis
Gaylord,Michigan
Summary
Hardworking, highly motivated professional, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, with a passion for growth and efficiency to meet company needs and increase service value.
Overview
11
11
years of professional experience
Work History
Community Manager
Gaslight Square and Little Village Apartments
10.2024 - Current
Leasing Consultant
Little Traverse Village/Millennia Housing Management
05.2023 - 10.2024
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Leasing Specialist
Birchwood Pointe Apartments/NuHorizon Properties
11.2022 - 03.2023
- Facilitated seamless communication by addressing inquiries with accuracy.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Managed over 152 leases by preparing for renewals and vacancies, and enforced occupancy and payment terms.
Marketing Account Executive
Crawford County Avalanche
01.2019 - 07.2022
- Maintain 97% lease renewal over a 12-month span
- Coach co-workers via Microsoft Teams on Nexus Payables and social media advertising and marketing
- Network with local vendors to best suit the needs of tenants, property, and property owner
- Analyzed leads to determine if they are qualified to be accepted as tenants
- Interfaced with tenants to resolve maintenance issues, drafted leasing documentation, and ensured customer satisfaction
- Exceeded quota by 15% while maintaining an 99.5% occupancy rate
- Developed and implemented successful marketing campaigns to increase brand awareness and customer engagement
- Utilized data-driven insights to develop targeted marketing strategies that increased leads by 20%
Server (Contingent/On-call)
Mai Mai Thai and Chinese Cuisine
07.2014 - 07.2022
Internet Specialist
Northpointe Motors
07.2018 - 01.2019
- Built strong relationships with clients by providing timely responses to inquiries and resolving issues promptly
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Managed customer inquiries via phone, email, and live chat with professionalism and accuracy
- Generated leads through email campaigns, social media outreach, and other digital marketing strategies
- Surpassed company quota for internet sales by 67% in second quarter
Education
Bachelor - Business Management
Western Governors University
Salt Lake City, UtahAssociate - Liberal Arts
Kirkland Community College
Roscommon, MichiganSkills
- Decision-making abilities
- Organizational capabilities
- Financial analysis
- Problem-solving abilities
- Customer service expertise
- Attention to detail
Timeline
Community Manager
Gaslight Square and Little Village Apartments
10.2024 - Current
Leasing Consultant
Little Traverse Village/Millennia Housing Management
05.2023 - 10.2024
Leasing Specialist
Birchwood Pointe Apartments/NuHorizon Properties
11.2022 - 03.2023
Marketing Account Executive
Crawford County Avalanche
01.2019 - 07.2022
Internet Specialist
Northpointe Motors
07.2018 - 01.2019
Server (Contingent/On-call)
Mai Mai Thai and Chinese Cuisine
07.2014 - 07.2022
Bachelor - Business Management
Western Governors University
Associate - Liberal Arts
Kirkland Community College
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