Summary
Overview
Work History
Skills
Timeline
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Michelle Olguin

Raytown,MO

Summary

Proven Community and Property Manager with a track record of enhancing tenant satisfaction and community engagement at Peakliving. Expert in property management, adept at conflict resolution and staff training, significantly improving operational efficiency. Skilled in leveraging CRM software and web analytics to drive decisions and achieve results. Demonstrates strong leadership and financial reporting acumen, optimizing rent pricing and marketing strategies.

Overview

5
5
years of professional experience

Work History

Community Manager

Peakliving
01.2024 - Current
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
  • Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
  • Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
  • Evaluated property conditions and recommended improvements.

Community Manager

Homkor Inc
09.2022 - 01.2024
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Multi use over commercial, residential and medical facilties

Property Manager

Canyon View Properties
09.2019 - 08.2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.

Skills

  • Community Engagement
  • Tenant and eviction laws
  • Daily Operations Management
  • Property Inspections
  • Resident relations
  • Employee Performance Management
  • Staff Training
  • Property Management
  • Financial budgeting and reporting
  • Operations Management
  • MS Office Suite
  • Administrative abilities
  • Property tours and inspections
  • Proficient in Software
  • Vendor Management
  • Leasing and sales
  • Conflict handling
  • Maintenance Oversight
  • Daily operations oversight
  • Schedule Planning
  • Online Advertising
  • Customer Relationship Management
  • Customer Support
  • Payment Processing
  • Employee Recruitment
  • CRM Software
  • Client service and support
  • Contract Negotiation
  • Meeting participation
  • Property Tours
  • Sales Support
  • Web Analytics
  • Workplace Safety
  • Maintenance knowledge
  • Decision-Making
  • Social Media Engagement
  • Fair housing mandates
  • Tenant relations
  • Microsoft Office
  • Administrative Leadership
  • Critical Thinking
  • Financial Reporting
  • Relationship Building
  • Rent Pricing Optimization
  • Vacancy Marketing

Timeline

Community Manager

Peakliving
01.2024 - Current

Community Manager

Homkor Inc
09.2022 - 01.2024

Property Manager

Canyon View Properties
09.2019 - 08.2022

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Michelle Olguin