Melissa Mullin
Nanticoke,PA
Summary
Energetic leader who leads with her heart to help support, guide and make sure no one feels unnoticed. I desire to be impactful and change our current environment alongside the youth of today to create one that will be rewarding and effective for the future of our world. Empower them to not be afraid to speak up because without their voice, what are we really accomplishing? The future is their world and we need to encourage them to make it worth while and one in which everyone is welcome to use their voice as long as they speak from the heart. Let's create a sense of belonging, so we all believe we are special, we are enough and we all matter.
Overview
22
22
years of professional experience
Work History
Senior Manager Care Participant Services
CVS Health
Wilkes-Barre
09.2002 - 06.2024
- Leader of the Wilkes-Barre pharmacy sites Care/Participant Services area for the last 20 years
- I created an environment that allowed a colleague to accept a job, with close mentoring, growing and learning it became their heart at work and tenured career
- I guided my leaders to focus on the person not just an overall team of workers. Support them to not only achieve our goals but their goals in a meaningful and impactful way
- CVS Health is a large company so resources were vast, but I always mentored my team to speak up in a tactful meaning way and don't be afraid to make change happen
- Ask themselves why do we do it this way, come to the table and discuss what can we do differently that creates fireworks
- Let's be innovative and change the norm because we all our different. We are stronger together because of those differences and should be celebrated when success happens
Education
Certification - Pharmacy Technology
Allied Medical And Technical Institute
Forty Fort PA06.2000
Skills
- Change Management - executed changes to increase effectiveness in pharmacy management
- Team Building - over 20 years created, developed and led a team overseeing the Customer Care/Participant Services area for CVS Health
- Leadership Development - mentored and led 150 colleagues
- Microsoft Office - proficient in all Microsoft office applications including Outlook, SharePoint, Teams, and OneDrive
- Communication - comfortable and confident in my abilities to speak up, use my voice to be heard in a tactful and meaningful way both orally and written
- Networking- collaborated with community organizations for monthly outreach for colleagues engagement activities
- Cross-Functional Collaboration - facilitated daily conference calls for multiple teams across the company to collect and report start up volumes
- Six Sigma Green Belt - obtained certification to help recognize how to reduce waste and increase operational efficiencies
Activities
- Chair for CVS Health Employees Activity Committee, Oversaw monthly community outreach and charity fundraiser for 500+ colleagues
- United Way Day of Caring, Day of Caring is Wyoming Valley's largest engagement day of the year when hundreds of representatives of business, industry, education, and healthcare join other private citizens to come together as volunteers, roll up their sleeves, and set to work helping nonprofit and charitable organizations throughout the Wyoming Valley with projects their limited budgets just can't cover.
Projects
Leadership NorthEast, Graduate of Leadership NorthEast which was designed for adult professionals to develop servant leadership skills. The program allowed us leaders to join the program and over 9 months learn how to become more involved within our community, build connections through networking events and showcase our servant leadership skills in a team project at the end of the course program.
Timeline
Senior Manager Care Participant Services
CVS Health
09.2002 - 06.2024
Certification - Pharmacy Technology
Allied Medical And Technical Institute