Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Muniz

Palacios,TX

Summary

Organized crew trainer with several years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.

Overview

1
1
year of professional experience

Work History

Crew Trainer

Mcdonald’s
Rialto, California
07.2023 - 12.2024
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Operated cash register accurately while following proper cash handling procedures.
  • Trained new employees on proper cash handling procedures.
  • Implemented procedures for cash handling, food preparation, storage.
  • Adhered to company policies concerning cash handling procedures.
  • Supervised cash handling processes and ensured accuracy of financial records.
  • Counted and balanced cashier drawers.
  • Answered customer questions and provided store information.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered phone calls to assist customers with questions and orders.
  • Answered customers' questions and provided information on store procedures or policies.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Ensured compliance with all safety regulations within the store environment.

Education

High School Diploma -

Palacios High School
Palacios, TX
05-2025

Skills

  • Processing payments
  • Training program coordination
  • Team leadership and supervision
  • Training documentation
  • Sales expertise
  • Opening and closing procedures
  • Role modeling
  • Problem-solving
  • Training assessment
  • Dress code enforcement

Timeline

Crew Trainer

Mcdonald’s
07.2023 - 12.2024

High School Diploma -

Palacios High School
Melissa Muniz