Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Business Relations Specialist
Better Business Bureau
06.2022 - Current
- Interviewing business owners and navigating them through the accreditation process with the Better Business Bureau.
- Customer Service, Sales, Listening Skills, Problem Solving, Strong Computer Skills – Multi Screen Activity
- Prioritized tasks appropriately, juggling competing interests and variables with tact and organization.
- Managed calls in customer queue, exceeding expectations for outstanding call quality and expedited client service.
Front of House Manager
Oregano’s Pizza Bistro
01.2019 - 06.2022
- Managed a staff of over 60 employees while maintaining the highest level of customer service and quality dining experience for our guests.
- Customer Service, Leadership, Scheduling, Staff Development, Maintaining Food Cost and Labor Cost, Business Growth
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
Office Manager
Par Plumbing
07.2009 - 01.2019
- Customer Service, Leadership, Management, Scheduling, Work Orders, Coordination of all Jobs, Payroll, Billing, Collections, Strong Computer skills
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Education
Bachelor’s Degree - Elementary Education
01.2012
Skills
- Client support
- Effective time management
- Critical Thinking
- Strong Work Ethic
- Clear communication
- Proven leadership abilities
- Problem Solving & Multi-Tasking
- Proficient in multi-screen setups
Timeline
Business Relations Specialist - Better Business Bureau
06.2022 - Current
Front of House Manager - Oregano’s Pizza Bistro
01.2019 - 06.2022
Office Manager - Par Plumbing
07.2009 - 01.2019
Grand Canyon University - Bachelor’s Degree, Elementary Education