Melissa Nawrocki
Coach/Leader/Manager
Unionville,Ct
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
61
61
years of professional experience
20
20
years of post-secondary education
Work History
Manager
Peloton Interactive Inc.
New York, NY
09.2018 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Capitalized on solutions presented by CRM software to enhance lead prospecting and sales management.
- Implemented systems and procedures to increase sales. Power ranked KPI's. Ranked consistently 1 and 2 out of North America.
- Exceeded Goals monthly 110-150%
- Pelo Club winner
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Increased business sales utilizing Salesforce knowledge.
- SME/AOE Captain for Culture company wide
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Property Manager
Self
Westerly, RI
12.2005 - Current
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Owner
Nail connection
Unionville, Ct
09.1991 - 12.2018
- Owner and operated of nail salon had several employees
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices and systems to reduce turnaround time.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Senior sales Representative
La Distributors
Unionville, CT
02.2008 - 04.2018
- Greeted customers in a timely fashion, while quickly determining their needs
- Informed customers about sales and promotions in a friendly and engaging manner
- Shared product knowledge with customers while making personal recommendations
- Built relationships with customers and the community to promote long-term business growth.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Expanded new business and developed effective sales and marketing campaigns.
Sales Representative Team Leader
Traveling Vineyard®
Ipswich, MA
05.2004 - 11.2006
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
High School Diploma -
St Paul Catholic High
Associate of Arts - Fashion Merchandising
Dean College
Franklin, MA 09.1988 - 05.1990
Skills
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Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Manager
Peloton Interactive Inc.
09.2018 - Current
Senior sales Representative
La Distributors
02.2008 - 04.2018
Property Manager
Self
12.2005 - Current
Sales Representative Team Leader
Traveling Vineyard®
05.2004 - 11.2006
Owner
Nail connection
09.1991 - 12.2018
Associate of Arts - Fashion Merchandising
Dean College
09.1988 - 05.1990
High School Diploma -
St Paul Catholic High
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