Melissa Nelson
Houston,TX
Summary
Dynamic educator and customer service professional with a proven track record at Scoot Education and GC Services. Excelled in classroom management and relationship building, enhancing student engagement and customer loyalty. Skilled in adapting to diverse learning needs and environments. Certified in Phlebotomy, showcasing a commitment to continuous learning and development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Scoot Education
12.2023 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Followed lesson plans designed by absent teachers.
2nd Grade Teacher Assistant
IDEA Public Schools
06.2019 - 12.2023
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Served as a mentor to new teaching assistants, providing guidance on effective strategies for classroom management and instruction.
Customer Service Representative
GC Services
02.2009 - 09.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Frederick A Douglass
New Orleans, LASkills
- Classroom Management
- Adaptable
- Relationship building and management
- Student Engagement
- Twic Card
- Customer Service
- Certifed Phlebotomy Technician
Certification
Phlebotomy
Twic Card
Timeline
Substitute Teacher
Scoot Education
12.2023 - Current
2nd Grade Teacher Assistant
IDEA Public Schools
06.2019 - 12.2023
Customer Service Representative
GC Services
02.2009 - 09.2019
Phlebotomy
Twic Card
High School Diploma -
Frederick A Douglass
Similar Profiles
SHALEDRA JENKINSSHALEDRA JENKINS
TEACHER ASSISTANT/ SUBSTITUTE at SCOOT EDUCATIONTEACHER ASSISTANT/ SUBSTITUTE at SCOOT EDUCATION
Jonathan St. OngeJonathan St. Onge
Long-Term Substitute Teacher at Scoot EducationLong-Term Substitute Teacher at Scoot Education
Cynthia J. GrayCynthia J. Gray
Substitute Teacher, K-6 at Scoot EducationSubstitute Teacher, K-6 at Scoot Education