Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Nichols

Fort Worth,TX

Summary

Dynamic Community Manager with a proven track record at Asset Living, excelling in tenant relations and financial budgeting. Expert in enhancing community engagement and implementing effective lease renewal programs, resulting in high occupancy rates. Skilled in conflict resolution and property inspections, fostering a thriving living environment for residents.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Community Manager

Asset Living/Alpha-Barnes Real Estate Services
08.2012 - Current
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Evaluated property conditions and recommended improvements.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.

Community Manager

Amalgamated Management
08.2001 - 08.2010
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
  • Created monthly newsletter to keep community members informed about upcoming events, initiatives, and achievements.
  • Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
  • Enhanced member satisfaction, responding promptly to inquiries and resolving issues in timely manner.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Communicated effectively with owners, residents, and on-site associates.

Assistant Manager

BH Management Services
01.2000 - 04.2001
  • Coordinated maintenance requests efficiently, minimizing downtime for residents and maintaining property value.
  • Provided exceptional customer service at all times, building trust between management staff and residents.
  • Collaborated with the Community Manager to develop marketing strategies for increased occupancy rates.
  • Oversaw lease renewals with existing tenants, securing long-term residency commitments within the community.
  • Reviewed rental applications thoroughly to select qualified tenants contributing positively to the overall community atmosphere.
  • Conducted property tours with prospective residents, showcasing amenities and highlighting community benefits.
  • Enhanced community engagement by organizing and hosting various events and programs.
  • Implemented efficient rent collection processes that maximized revenue while respecting tenant needs during challenging times.
  • Assisted in budget preparation and financial reporting for the community, optimizing resource allocation.
  • Addressed resident concerns promptly, resulting in improved retention rates and positive feedback.
  • Assisted in training new team members on company policies and procedures to maintain consistent service quality levels.
  • Participated in community events to promote services and engage with public.

Education

Some College (No Degree) - Basics

Tarrant County College
Fort Worth, TX
01-2011

GED -

Tarrant County College
Fort Worth
05-2004

Skills

  • Community engagement
  • Tenant and eviction laws
  • Daily operations management
  • Property inspections
  • Resident relations
  • Employee performance management
  • Staff training
  • Financial budgeting and reporting
  • MS office suite
  • Property tours and inspections
  • Vendor management
  • Leasing and sales
  • Relationship building
  • Conflict handling
  • Maintenance oversight
  • Daily operations oversight
  • Schedule planning
  • Payment processing
  • Calendar management
  • Staff management
  • Knowledgeable in Onesite
  • Multitasking and organization
  • Apartment inspections

Certification

  • Certified Apartment Manager (CAM), November 2018
  • Housing Credit Certified Professional (HCCP), May 2016

Timeline

Community Manager

Asset Living/Alpha-Barnes Real Estate Services
08.2012 - Current

Community Manager

Amalgamated Management
08.2001 - 08.2010

Assistant Manager

BH Management Services
01.2000 - 04.2001

Some College (No Degree) - Basics

Tarrant County College

GED -

Tarrant County College

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Melissa Nichols