Melissa Nielsen
Apopka,FL
Summary
Proficient bartender skilled in cash register operations and staff training. Proven track record of maintaining inventory accuracy and fostering a collaborative work environment, ensuring operational excellence and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Bartender
Froggers Grill & Bar Apopka
Apopka, FL
12.2017 - Current
- Developed and delivered training programs to enhance staff proficiency in cocktail preparation and customer service excellence.
- Resolved customer inquiries and complaints promptly, ensuring positive experiences.
- Utilized strong communication and interpersonal abilities to create a positive and inviting space for all participants.
- Served high customer volumes during special events, nights, and weekends.
- Managed opening and closing operations by generating sales reports. Oversaw shift preparations and ensured cash drawers were ready for use. Conducted inventory assessments to uphold stock accuracy.
- Executed opening and closing procedures to maintain operational efficiency and shift preparedness.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Established strong client relationships by delivering superior service and maintaining engaging conversations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Education
High School Diploma -
Apopka High School
Apopka, FLSkills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Customer service expertise
Handling difficult customers
Cash register operation
Memory retention
Fast learner
Timeline
Bartender
Froggers Grill & Bar Apopka
12.2017 - Current
High School Diploma -
Apopka High School