Melissa Niesen
Dunedin,FL
Summary
Insurance Adjuster skilled at investigating and analyzing liability concerning personal, casualty or property loss. Excellent communication skill's demonstrated through years of experience in the hospitality industry. Offering empathy, reliability and enthusiasm for providing elevated customer experiences. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the task at hand and motivated to learn, grow and excel within the insurance industry.
Overview
11
11
years of professional experience
Work History
Uber Partner
Uber Technologies Inc.
10.2018 - Current
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Maintained a high driver rating through excellent communication and navigational skills.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
Server
Sacred Pepper
03.2016 - 10.2018
- Ensuring an elevated experience to our guests by providing intuitive service, and superior knowledge and communication of the product and brand.
- Actively contributed to the on-going development of training materials for new servers and provide care and maintenance of essential hardware.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server Trainer
Macaroni Grill
03.2015 - 03.2016
- Providing quality, attentive and upbeat service to ensure that all of the guest's needs are exceeded.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Training responsibilities included introducing the brand and concept to new employees and teaching proper SOP's through example and leadership.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Research Associate
USF Health Byrd Alzheimer's Institute
11.2013 - 03.2015
- Responsible for recombinant virus production for use in in vivo based experiments.
- Experimental design, implementation, quality control throughout the workflow, and data acquisition and presentation
- Managed graduate student spending and resource accounts, maintained general inventory and reconciliation.
- Trained and mentored junior researchers, fostering a collaborative work environment that promoted knowledge sharing.
Education
Principles of Adjuster Estimatics -
AdjusterPro All Lines Training
05.2024
Certified Adjuster - Florida Certified Adjuster Pre-Licensing
AdjusterPro All Lines Training
04.2024
Biomedical Sciences
University of South Florida
Tampa, FL12.2009
Skills
- Xactimate
- MS Office
- Customer service
- Project organization
- Process improvement
- Communications
- Data Analysis
- Hazardous materials handling
- Verbal communication
Licenses
Florida 6-20 Resident All Lines Adjuster (Pending)
Timeline
Uber Partner
Uber Technologies Inc.
10.2018 - Current
Server
Sacred Pepper
03.2016 - 10.2018
Server Trainer
Macaroni Grill
03.2015 - 03.2016
Research Associate
USF Health Byrd Alzheimer's Institute
11.2013 - 03.2015
Principles of Adjuster Estimatics -
AdjusterPro All Lines Training
Certified Adjuster - Florida Certified Adjuster Pre-Licensing
AdjusterPro All Lines Training
Biomedical Sciences
University of South Florida