Melissa Noble
Secaucus,NJ
Summary
Efficient billing professional with 18 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
37
37
years of professional experience
Work History
Cash Application Specialist
Accredited Lock And Door Hardware
11.2005 - Current
- Filed reports and posted daily batches in system.
- Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
- Reduced manual entry errors for increased accuracy in cash applications.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Identified trends in payment discrepancies, implementing corrective actions to reduce future occurrences.
- Promoted a positive work environment by collaborating with colleagues and sharing knowledge on best practices in cash application processes.
- Mitigated risk of fraudulent transactions through vigilant monitoring of incoming payments and adherence to established security protocols.
- Contributed to process improvement initiatives, resulting in more efficient workflows and enhanced internal controls.
- Worked in paperless environment to accomplish assignments electronically.
- Optimized the use of ERP systems for more efficient cash application management.
- Assisted with month-end close procedures, including account reconciliations and variance analysis reporting.
- Prevented potential revenue loss by identifying duplicate payments or overpayments before finalizing the cash application process.
- Maintained thorough documentation of all cash applications, ensuring a clear audit trail for financial review purposes.
- Sorted payments into batches by segmenting each payment by business unit and scanning into database.
- Supported credit control efforts by accurately applying payments against outstanding invoices, reducing delinquency rates.
- Achieved consistent customer satisfaction through proactive communication and problem resolution.
- Expedited resolution of unapplied credits by working closely with billing departments to address discrepancies promptly.
- Provided support during financial audits by preparing necessary documentation and answering auditor inquiries regarding cash applications processes.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Utilized various software programs to process customer payments.
- Maintained accurate records of customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Collaborated with customers to resolve disputes.
- Developed strong relationships with customers, fostering trust and facilitating effective communication related to payments and account balances.
- Reconciled accounts receivable to general ledger.
- Disbursed petty cash by recording entries and verifying documentation.
- Encoded and canceled checks using bank machines.
Data Control Assistant
TIAA-CREF
11.1987 - 10.2004
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
Education
Hoboken High School
1985
Skills
- Cash Management
- Payment Processing
- ERP System Knowledge
- Payroll Processing
Timeline
Cash Application Specialist
Accredited Lock And Door Hardware
11.2005 - Current
Data Control Assistant
TIAA-CREF
11.1987 - 10.2004
Hoboken High School