Melissa Norman
Sanderson,Florida
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 7 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
7
7
years of professional experience
Work History
Business Office Manager
Classic CustomFloors
Middleburg, Florida
02.2021 - 12.2021
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Store Manager
Davis And Davis Oil
Glenn St Mary, Florida
04.2017 - 10.2020
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Rotated merchandise and displays to feature new products and promotions.
- Developed new store location from ground up by hiring and training efficient team.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Managed inventory control, cash control and store opening and closing procedures.
Assistant Manager
CMR Partners
Wabash, IN
06.2014 - 01.2017
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Associate of Science - Parallegal
Ivy Tech Community College of Indiana
Fort Wayne, IN05.2016
High School Diploma -
Middleburg High School
Middleburg05.1999
Skills
- Decision Making
- Quality Assurance
- Complex Problem Solving
- Staff Development and Training
- Schedule Coordination
- Team Management and Supervision
- Inventory Oversight
- Attention to Detail
- Contracts and Vendor Agreements
Timeline
Business Office Manager
Classic CustomFloors
02.2021 - 12.2021
Store Manager
Davis And Davis Oil
04.2017 - 10.2020
Assistant Manager
CMR Partners
06.2014 - 01.2017
Associate of Science - Parallegal
Ivy Tech Community College of Indiana
High School Diploma -
Middleburg High School