Odette White-Bruce
Jamaica,NY
Summary
Detail-oriented Office Administrator with commensurate experience in financial roles. Demonstrating advanced knowledge of Medical Billing and Coding and payroll expertise. Leveraging strong negotiating abilities to secure compensable results in account collections, vendor contracts and talent acquisition.
Overview
9
9
years of professional experience
Work History
Business Office Manager
The Riverside Rehab And Healing Center
New York, NY
01.2022 - Current
- Distribute cash and post daily deposits Resident Trust Account, reconcile monthly, close accounts for discharged residents, follow up on outstanding checks
- Complete tasks as requested by Administrator and Corporate A/R manager
- Enroll Direct Deposit and complete Rep Payee requests as needed
- Enroll Medicare D plans
- Compiling and submitting Medicaid applications
- Follow up on new admissions and conversion payments immediately upon admissions or 1st day of private pay
- Verify payment source upon admission and verify prior balances
- Meet with Administrator at least BI-WEEKLY to discuss outstanding debts and determine action
- Attend weekly U/R meeting
- Assist staff members as needed
- Maximized cash flow through optimal billing and collection processes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Utilized company's accounting systems to review reports and prepare assessments.
- Completed bi-weekly payroll for 5 employees.
Patient Accounts Coordinator & Physician Biller
The Silvercrest Center for Nursing and Rehabilitation
Briarwood, NY
01.2018 - 01.2021
- Insurance verifications for all patients prior to admission to the facility
- Update insurance information for new and existing patients
- Ensure that insurance is attached on the chart level for all patients; for existing patients with a change in insurance, ensure that a change of insurance attachment on the chart level has been performed
- Meet with new patient and explain that the Financial Coordinator will be the patient’s primary point of contact for all financially related matters during their course of care
- Address any discrepancies between the patient’s understanding of their insurance coverage and their benefits
- Submit bills for 12 physicians to the insurance companies in a timely fashion
- Determine patient responsibility amounts based on the pre-certification performed
- Communicate with the patient via phone or secure portal messaging the patient responsibility amount to be paid in advance of the related procedure
- Responsible for paying vendors for services (ambulette, outpatient sonogram and x-rays)
- Post any resulting transactions required as a result of the audit’s outcome
- Run reports specified in the End of Day Balancing process and perform balancing procedures to ensure that all amounts reconcile to supporting documentation and to posted bank deposits
- Participate in HIPAA and other training as required by the Company
- Made recommendations for adjustments where indicated to optimize efficiencies for staff and reliability of output for financial and operational reporting purposes, resulting in best-in-class practices and results
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Handled 200 calls per day to address customer inquiries and concerns
Insurance Verification Coordinator
Northwell Health Lenox Hill Hospital
New York, NY
01.2012 - 01.2018
- Ensured that patient demographic, insurance information, verification and eligibility have been established and documented
- Verified pre-certifications and obtains upgrades if needed
- If pre-certification is not obtained for next day, notifies the referring doctor's office and contacts the patient to find out if they would rather reschedule
- Responsible for obtaining financial clearance and/or prior balances patients may have
- Facilitates the communication and collection of any fees due from patient
- Documented and communicates with 25 clinical staff, physicians, administrators and patients regarding insurance problems/discrepancies; contacts patients to receive updated insurance information or correct issues
- Scanned documentation into the EMR system as necessary
- Inputs and/or obtains authorizations/pre-certifications into and from within online systems
- Initiates and prepares written correspondence as needed and based on functional needs
- Disseminates information to colleagues and/or staff as appropriate
- Verified client information by analyzing existing evidence on file.
Education
MBA Finance (Masters Degree) -
Northcentral University
Bachelors Degree - Healthcare Administration
DeVry University
Associate of Applied Science - Office Management
Kaplan University
Skills
- Complex Problem Solving
- Microsoft Office Suite
- Schedule Coordination
- Decision Making
- Quality Assurance
- Report Preparation and Analysis
- Coaching and Mentoring
- Staff Development and Training
- Performance Management
- Team Management and Supervision
- Regulatory Compliance
- Budget Management
Timeline
Business Office Manager
The Riverside Rehab And Healing Center
01.2022 - Current
Patient Accounts Coordinator & Physician Biller
The Silvercrest Center for Nursing and Rehabilitation
01.2018 - 01.2021
Insurance Verification Coordinator
Northwell Health Lenox Hill Hospital
01.2012 - 01.2018
MBA Finance (Masters Degree) -
Northcentral University
Bachelors Degree - Healthcare Administration
DeVry University
Associate of Applied Science - Office Management
Kaplan University