Stephanie Taylor -Warren
Decatur,NE
Summary
Experienced with managing business office operations, including administrative tasks and team coordination. Utilizes expertise to enhance productivity and streamline processes. Track record of implementing efficient office systems and fostering collaborative work environment.
Overview
22
22
years of professional experience
Work History
Business Office Manager
Accura Healthcare of Onawa(Elmwood Care Center)
Onawa, IA
01.2024 - Current
- Oversaw daily operations ensuring compliance with healthcare regulations and organizational policies.
- Managed staff scheduling to optimize workforce efficiency and maintain service quality.
- Implemented cost-control measures reducing operational expenses while enhancing service delivery.
- Streamlined billing processes improving accuracy and reducing discrepancies in financial reporting.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Social Services/Admissions Coordinator
Elmwood Care Center
Onawa, IA
09.2022 - 01.2024
- Coordinated patient admissions and discharges, ensuring seamless transitions and compliance with regulatory standards.
- Developed and maintained relationships with referral sources to enhance patient intake processes.
- Implemented electronic health record systems to streamline documentation and improve efficiency in admissions.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
Manager
Happy Days Senior Center
Lyons, NE
09.2021 - 10.2022
- Oversaw daily operations, ensuring efficient service and high-quality dining experiences.
- Developed training programs for staff, enhancing team performance and customer satisfaction.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Managed budgeting processes, controlling costs while maintaining service excellence standards.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
Nutritional Care Service Coordinator
MercyOne Oakland Hospital
Oakland, NE
04.2017 - 06.2021
- Trained, disciplined and motivated staff to give all residents and guests top-notch service.
- Evaluated food production to check whether food was being made, portioned and handled correctly.
- Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
- Coordinated food inventory and maintained costs within budget guidelines.
- Educated new employees on proper facility procedures and policies, following [Type] policies.
- Fulfilled multiple duties by processing transactions, maintaining cleanliness and providing high levels of customer service.
- Instructed and administered facility menu and policy exam to new employees.
- Completed multiple duties by handling [Type] transactions, maintaining cleanliness and displaying exceptional customer service.
- Supervised team of [Number] employees in [Type] establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Planned and managed menus for weekly offerings and special events.
- Managed inventory records and supply orders to cut costs by [Number]%.
Dietary Manager
Carl T Curtiss Health Center
Macy, NE
06.2016 - 04.2017
- Evaluated food production to check whether food was being made, portioned and handled correctly.
- Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
- Coordinated food inventory and maintained costs within budget guidelines.
- Educated new employees on proper facility procedures and policies, following [Type] policies.
- Fulfilled multiple duties by processing transactions, maintaining cleanliness and providing high levels of customer service.
- Instructed and administered facility menu and policy exam to new employees.
- Completed multiple duties by handling [Type] transactions, maintaining cleanliness and displaying exceptional customer service.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Supervised staff preparing and serving [Number] meals per day.
Dietary Supervisor
Elmwood Care Center
Onawa, IA
05.2013 - 03.2016
- Trained, disciplined and motivated staff to give all residents and guests top-notch service.
- Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
- Evaluated food production to check whether food was being made, portioned and handled correctly.
- Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
- Coordinated food inventory and maintained costs within budget guidelines.
- Educated new employees on proper facility procedures and policies, following [Type] policies.
- Instructed and administered facility menu and policy exam to new employees.
- Fulfilled multiple duties by processing transactions, maintaining cleanliness and providing high levels of customer service.
- Complied with company protocols by maintaining sales floor and back stock inventory levels.
Manager
Barneys Bar and Grill
Decatur, NE
09.2004 - 02.2013
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Recruited and hired qualified candidates to fill open positions.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
- Completed daily sales reports and analyzed metrics to identify trends.
Education
Some College (No Degree) - Certified Dietary Manager
University of North Dakota
Grand Forks, NDSome College (No Degree) - Business Management
Nebraska Indian Community College
Macy, NESkills
- Decision Making
- Vendor Relations
- Performance Evaluations
- Skilled Maintenance and Repair
- Team Collaboration
Timeline
Business Office Manager
Accura Healthcare of Onawa(Elmwood Care Center)
01.2024 - Current
Social Services/Admissions Coordinator
Elmwood Care Center
09.2022 - 01.2024
Manager
Happy Days Senior Center
09.2021 - 10.2022
Nutritional Care Service Coordinator
MercyOne Oakland Hospital
04.2017 - 06.2021
Dietary Manager
Carl T Curtiss Health Center
06.2016 - 04.2017
Dietary Supervisor
Elmwood Care Center
05.2013 - 03.2016
Manager
Barneys Bar and Grill
09.2004 - 02.2013
Some College (No Degree) - Business Management
Nebraska Indian Community College
Some College (No Degree) - Certified Dietary Manager
University of North Dakota