Summary
Overview
Work History
Education
Skills
Languages
Skills Expertise
Certification
Timeline
Generic

MELISSA NSIMBA

Bellevue

Summary

Dynamic professional with extensive experience in customer service and logistics, notably at Amazon. Proven ability to enhance operational efficiency and ensure safety compliance. Skilled in food preparation and patient assistance, with a strong focus on teamwork and quality standards. Committed to delivering exceptional results in fast-paced environments.

Overview

13
13
years of professional experience
6
6
Certifications

Work History

bakery associate /cheese & Deli associate

safeway store
Bellevue
02.2026 - Current
  • prepared bakery and deli products following safety standards.
  • assisted customers with product selection and recommendations
  • stocked and maintained organized displays.
  • monitored inventory and restocked items.
  • followed food safety and store procedures.

.

patient care assistant/certified nursing assistant

abundant care adult family care
Bellevue
01.2026 - 02.2026
  • Monitored and recorded vital signs, reported changes to staff.
  • assisted residents with daily living activities and mobility to enhance comfort and independence.
  • provided companionship and emotional support to residents, fostering a positive and caring environment.
  • Maintained a clean and safe environment for residents.
  • Maintained equipment and supplies to ensure smooth operations.

garden associate/sales & customer service

Home Depot
bellevue
04.2025 - 12.2025
  • provided product recommendation and excellent customer service
  • assisted customer with plant selection and gardening needs
  • processed sales transactions accurately.
  • stocked and organized merchandise,maintained garden displays.
  • supported inventory management and store operations.

Fulfillment Associate

Amazon
bondurant(IA)and Baltimore(MD)
11.2016 - 12.2024
  • Processed orders by verifying, scanning, and packaging items for timely shipment.
  • Organized products in designated storage locations to enhance inventory accuracy.
  • Adhere to safety protocols and operational guidelines to maintain workplace efficiency.
  • Trained new team members on processes and quality standards to promote operational consistency.
  • Operate warehouse equipment, including pallet jacks, to move inventory safely.

vehicle processing/warehouse associte

Amport Auto Service
Baltimore
06.2022 - 12.2022
  • inspected vehicles for damage and quality during receiving and processing to ensure compliance with company standards.
  • tracked inventory and documented using company systems to maintain accurate records and streamline operations.
  • assisted with loading and unloading vehicles from ships, trucks, or rail.
  • parked and moved vehicles safely within the terminal yard.
  • Executed safety and logistics procedures during operations.

Production Associate

Tyson Foods Incorporated
Waterloo
12.2020 - 07.2022
  • Packaged meat products while following strict food safety and quality guidelines.
  • Monitored production lines for efficiency and reported any mechanical issues.

Cook

TGI Fridays
Towson
06.2019 - 12.2020
  • Prepared a variety of menu items following exact recipes and portion guidelines.
  • Managed food presentation, ensuring accurate plating and quality control.
  • Maintained a clean and organized kitchen while adhering to food safety protocols.
  • Operated grills, fryers, and other kitchen equipment while following OSHA regulations.
  • Assisted in prepping ingredients such as chopping vegetables and slicing meats ahead of peak hours.

operations/stock associate

sephora
abeerdeen
08.2020 - 11.2020
  • Received shipments and organized merchandise in stockroom.
  • received and organized merchandise shipments.
  • stocked shelves and maintained product displays.
  • processed online and in-store orders.
  • Maintained cleanliness and organization of backroom and storage areas.
  • worked with team members to support daily store operations.

Production Associate

Bowery Farming
Baltimore County
07.2020 - 11.2020
  • Inspected produce quality and ensured proper packaging.
  • Maintained a clean work environment and assisted with routine equipment maintenance.

Security Professional

R.V.A (Airport Security)
Kinshasa
01.2014 - 07.2016
  • Conducted security screenings and monitored access to restricted areas.
  • Inspected cargo for contraband and hazardous materials.
  • Provided security detail for high-profile events and VIP visits.

Intern

B.C.D.C (Bank Commercial of Congo)
Kinshasa
06.2015 - 06.2015
  • Assisted in credit evaluations and customer loan services.
  • Organized and processed financial documents for the credit office.

Intern

Direction Generale des Impots (DGI)
Kinshasa
06.2013 - 08.2013
  • Assisted clients with tax filing and documentation.
  • Provided administrative support to improve efficiency in the tax department.

Education

Bachelor of Science - Finance

Catholic University of Congo
Kinshasa, D.R.C
07.2016

High School Diploma - Biology

Luila College of Kinshasa
Kinshasa, D.R.C
07.2011

Skills

  • Food safety
  • Customer service
  • Shipment receiving
  • Shipping logistics
  • Inventory management
  • Fulfillment & Logistics
  • Security & Compliance
  • Product knowledge
  • First aid and safety
  • Team collaboration

Languages

English
Professional
French
Professional
lingala
Professional

Skills Expertise

  • Fulfillment & Logistics - Package verification, inventory control, product packaging, and shipping/receiving processes.
  • Food Preparation & Safety - Recipe adherence, portion control, equipment operation, and kitchen sanitation.
  • Security & Compliance - Access control, cargo inspection, and enforcement of workplace safety protocols.
  • Housekeeping & Sanitation - Maintaining cleanliness, following safety procedures, and waste disposal.
  • Team Collaboration - Effective communication, task coordination, and ability to work under pressure.

Certification

HCA

Timeline

bakery associate /cheese & Deli associate

safeway store
02.2026 - Current

patient care assistant/certified nursing assistant

abundant care adult family care
01.2026 - 02.2026

garden associate/sales & customer service

Home Depot
04.2025 - 12.2025

vehicle processing/warehouse associte

Amport Auto Service
06.2022 - 12.2022

Production Associate

Tyson Foods Incorporated
12.2020 - 07.2022

operations/stock associate

sephora
08.2020 - 11.2020

Production Associate

Bowery Farming
07.2020 - 11.2020

Cook

TGI Fridays
06.2019 - 12.2020

Fulfillment Associate

Amazon
11.2016 - 12.2024

Intern

B.C.D.C (Bank Commercial of Congo)
06.2015 - 06.2015

Security Professional

R.V.A (Airport Security)
01.2014 - 07.2016

Intern

Direction Generale des Impots (DGI)
06.2013 - 08.2013

Bachelor of Science - Finance

Catholic University of Congo

High School Diploma - Biology

Luila College of Kinshasa
MELISSA NSIMBA