Melissa Oddo
Whittier,CA
Summary
Seasoned Territory Manager and exceptional sales professional. Decisive team leader and business manager with excellent attention to detail and persuasive communication style. Offering over 25 years of experience in merchandising and sales
Overview
15
15
years of professional experience
Work History
Territory Manager
Jeff & Tonys DSD
11.2021 - Current
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Worked with drivers and management to support timely delivery of products and services.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Researched competitor activity and used findings to develop sales growth strategies.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Prepared sales presentations for clients showing success and credibility of products.
- Call on 8-10 customers per day
Business Development Manager
Bridgford Foods
09.2013 - 10.2021
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of products.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Communicated product quality and market comparisons by creating sales presentations.
- Organized promotional events and interacted with community to increase sales volume.
- Increases Sales in Region 8-10% annually
Front Office Manager
Candlewood Country Club
03.2010 - 08.2013
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted members in inquiries and issues
- New member point person
Sales Representative
Mellano & Sons
08.2008 - 03.2010
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Increased account sales by 3%
Education
Bachelor of Arts - Business Administration, Marketing
California State University - Fullerton
Fullerton, CASkills
- Trend Analysis
- Sales Expertise
- Territory Management
- Account and Territory Management
- Customer Service and Assistance
- Time Management
- Customer Order Management
- Strategic Business Planning
- Account Growth
Timeline
Territory Manager
Jeff & Tonys DSD
11.2021 - Current
Business Development Manager
Bridgford Foods
09.2013 - 10.2021
Front Office Manager
Candlewood Country Club
03.2010 - 08.2013
Sales Representative
Mellano & Sons
08.2008 - 03.2010
Bachelor of Arts - Business Administration, Marketing
California State University - Fullerton
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