Melissa O'Geen
Le Roy,NY
Summary
Experienced Director of Residential Services with deep understanding of housing operations, property management and resident engagement strategies. Demonstrated leadership skills, ability to manage cross-functional teams and commitment to improving service delivery. Possess strong problem-solving abilities, relationship-building skills and a customer-focused approach.
Overview
2025
2025
years of professional experience
Work History
Senior Director of Facilities
DePaul Community Services
Rochester, NY
11.1995 - 08.2024
- Managed multiple HCR-funded projects simultaneously, while ensuring deadlines were met.
- Collaborated with General Contractors, Architects, Engineers, municipalities, funders, and regulatory bodies to ensure standards from project completion through construction and operation.
- Oversaw the agency's physical plant portfolio of 40-plus locations.
- Served as a member of multiple agency teams serving individuals with a history of homelessness, mental health issues, addictions, assisted living, and licensed OMH housing.
- Coordinated with stakeholders across multiple departments to develop innovative strategies for problem solving.
Director of Operations
DePaul Community Services
Rochester, NY
- Responsible for supervision and operation of all aspects of agency Affordable Housing/tax credit portfolio.
- Emergency response and coordination.
- supervision and hiring of operations, property management, and maintenance staff
- Responsible for contracts and vendor management.
- Compliance with state and federal regulatory bodies, including audit and inspection.
- Development and implementation of practices, systems, training, and implementation.
Program Director/Administrator
DePaul Community Services
Rochester, NY
- Progressive advancement from counselor to Director of Residential programs, including Treatment Apartment programs, Community Residence programs, and Single Room Occupancy programs licensed by NYS Office of Mental Health.
- Administrator for several DePasul Adult Care communities, as licensed by NYS Department of Health.
Direct Care Staff Member
Heritage Christiam Services
Rochester, NY
09.1994 - 10.1995
- Provided personal care to clients, such as bathing, dressing and grooming.
- Assisted with medication administration and documentation of treatments.
- Supervised activities of daily living for clients.
- Developed individualized plans of care to address each client's needs.
- Ensured safety of all clients in accordance with facility regulations.
- Encouraged socialization among clients through recreational activities.
Education
Bachelor of Arts - Psychology
SUNY Buffalo State
Buffalo, NY08-1994
Skills
- Team Building and Motivation
- Policy Development
- Policy Implementation
- Administrative Oversight
- Staff Management
- Project Management
Timeline
Senior Director of Facilities
DePaul Community Services
11.1995 - 08.2024
Direct Care Staff Member
Heritage Christiam Services
09.1994 - 10.1995
Director of Operations
DePaul Community Services
Program Director/Administrator
DePaul Community Services
Bachelor of Arts - Psychology
SUNY Buffalo State
Similar Profiles
Berlice Josiane Kagde-MotoaleBerlice Josiane Kagde-Motoale
Medical Coordinator at DePaul Community ServicesMedical Coordinator at DePaul Community Services
Marisa C NobregaMarisa C Nobrega
Medication Coordinator at DePaul Community ServicesMedication Coordinator at DePaul Community Services
Kathy Curtis-RubinKathy Curtis-Rubin
Senior Program Director Clinical Services at DePaul Community ServicesSenior Program Director Clinical Services at DePaul Community Services
Mark BabcockMark Babcock
Police Officer, Uniformed Road Patrol at Town of Greece Police DepartmentPolice Officer, Uniformed Road Patrol at Town of Greece Police Department
Elijah GariboldiElijah Gariboldi
0311 Infantry Rifleman at USMC0311 Infantry Rifleman at USMC