Melissa Olivo
Greenfield,WI
Summary
Diligent Healthcare Professional with extensive medical services background and strong work ethic. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Known for empathy, active listening, and effective conflict resolution skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sterile Processing Technician
Children's WI
05.2010 - 08.2020
- Recorded biologicals and test results.
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Verified and maintained proper documents and records for sterilization.
- Inspected sterile package integrity prior to distribution.
- Picked instruments and supplies for surgeries.
- Identified parameters and sterilization method required for each item to be sterilized.
- Wrapped trays, instrument packs and sets.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
Elementary School Volunteer
Milwaukee Spanish Immersion
09.2011 - 06.2013
- Assisted classes with parties and events.
- Made copies to assist teacher in preparing future lessons.
- Supervised one or more center activities as directed by classroom teacher.
- Prepared materials for class activities and art projects.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Arranged and organized classroom desks, chairs and supplies.
- Played games with small groups of students reviewing previous day's material.
Customer Service Representative
Aurora Health Care
10.2006 - 04.2007
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled complaints and questions, and re-directed calls to other team members.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Maintained database for storage and retrieval of medical records.
Sterile Processing Technician
Aurora Health Care
05.2003 - 09.2006
- Identified parameters and sterilization method required for each item to be sterilized.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Picked instruments and supplies for surgeries.
- Verified and maintained proper documents and records for sterilization.
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Recorded biologicals and test results.
- Inspected sterile package integrity prior to distribution.
- Wrapped trays, instrument packs and sets.
Education
No Degree - Medical Coding And Billing
Milwaukee Technical College
Milwaukee01-2025
No Degree - Healthcare Customer Service
Milwaukee Area Technical College
Milwaukee, WI01-2025
High School Diploma -
Kilmer Alternative School
Milwaukee, WI06.2003
Skills
- Sterile Procedures and Techniques
- Decontaminating Surgical Instruments
- Assembling Case Carts
- Computerized Tracking
- Professional telephone demeanor
- Medical terminology fluency
- 60 WPM typing speed
- HIPAA and Confidentiality Compliance
- Appointment scheduling
- Call center experience
- Medical billing
- Record maintenance
Certification
SPT - Sterile Processing Technician CRCST Certification
ADDITIONAL INFORMATION
- 60 plus college credits with a focus on healthcare
Timeline
Elementary School Volunteer
Milwaukee Spanish Immersion
09.2011 - 06.2013
Sterile Processing Technician
Children's WI
05.2010 - 08.2020
Customer Service Representative
Aurora Health Care
10.2006 - 04.2007
Sterile Processing Technician
Aurora Health Care
05.2003 - 09.2006
No Degree - Medical Coding And Billing
Milwaukee Technical College
No Degree - Healthcare Customer Service
Milwaukee Area Technical College
High School Diploma -
Kilmer Alternative School
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