Melissa Orozco
Bartlett,IL
Summary
Dynamic team leader with extensive experience as a cashier, excelling in customer service and staff training. Proven ability to enhance operational efficiency and resolve conflicts effectively. Skilled in cash handling and fostering teamwork, consistently delivering exceptional guest experiences while maintaining high standards of quality and safety.
Overview
6
6
years of professional experience
Work History
Team Lead/Cashier
Main Event
01.2020 - 04.2026
- Led team to ensure efficient operations and exceptional guest experiences.
- Trained new staff on operational procedures and safety protocols.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Team Lead
Five Guys
03.2023 - 12.2025
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on efficient food preparation techniques.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Enhanced customer service by resolving complaints and improving dining experiences.
Cashier
Urban Outfitters, Inc.
01.2024 - 09.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided personalized recommendations.
- Maintained accurate cash drawer and balanced at the end of shifts.
- Managed inventory levels, restocked shelves, and organized merchandise displays.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Hollister
01.2021 - 08.2023
Education
Law
Rockford University
Rockford, IL05.2029
High School Diploma -
Bartlett High School
Bartlett, IL05.2023
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Multitasking Abilities
- Organizational skills
- Customer relations
- Customer service
- Multitasking
- Leadership
- Evaluating employee work
- Cash handling
- Flexible schedule
- Staff training
- Team motivation
- Team supervision
- Teamwork and collaboration
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Urban Outfitters, Inc.
01.2024 - 09.2025
Team Lead
Five Guys
03.2023 - 12.2025
Cashier
Hollister
01.2021 - 08.2023
Team Lead/Cashier
Main Event
01.2020 - 04.2026
Law
Rockford University
High School Diploma -
Bartlett High School