Melissa Osborne
RGE
Churchville
29
Years of experience
Results-driven Analyst with strong skills in documentation and reporting. Known for managing multiple priorities and adhering to deadlines while maintaining financial accountability.
Work History
Analyst/Vendor Management
10 Years- Create PRs/POs in SAP, posting goods receipts, maintaining/updating PO tracking documents, spreadsheets to align within budget, journal entry storm calls and various outbound calls
- improve operational processes by aligning vendors with Avangrid's invoice pay processes
- meet with new vendors to provide AP address for invoice submission, payment terms, SAP Supplier contact information and PO numbers
- provide timelines and deadlines to expense approvers with follow up
- research payment details for vendors as needed
- Work in Ariba/IBUY to create framework agreements, assist with RFPs, delegated purchases and Sourcing Request variations
- Collected, arranged, and input information into database
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Administrative Assistant
8 Years 11 Months- Monitored inventory levels of office supplies, facilitating timely reorders and minimizing disruptions in operations.
- Managed payroll entries to ensure employee compensation accuracy
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- In charge of records retention for Call Center
- In charge of Customer Service Week leading activities, games, celebrations and coordinating luncheons
- Kept daily and monthly stats for Call Center Reps indicating AHT, adherence metrics regarding call taking
- Actively participated in Quality Assurance Calibration sessions
Customer Service Representative
9 Years 8 Months- Managed high-volume call activities while maintaining exceptional service standards.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Improved customer satisfaction scores by implementing feedback-driven service enhancements.
- Trained new team members on operational procedures and customer interaction protocols.
- Improved customer satisfaction scores by implementing feedback-driven service enhancements
- worked in Q&A queue to answer questions from other Call Center reps
- Correspondence Team Member which answered customer inquiries via email and letters
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma
No Degree - Microsoft Office
- Continuing education in Microsoft Office
Skills
Microsoft Office
SAP/iBuy/OneTrust
Team/Vendor Collaboration
Self directed/Analytical thinking
Financial Accountability
Monthly Reporting and Reconciliation
Time Management
Deadline adherence
Timeline
Analyst/Vendor Management
RGE
10.2016 - CurrentRead More
Administrative Assistant
RGE/Workforce Management
11.2007 - 10.2016Read More
Customer Service Representative
RGE
03.1998 - 11.2007Read More
Churchville-Chili High School
High School Diploma
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BOCES II
No Degree from Microsoft Office
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