MELISSA OSORIA
East Elmhurst,US
Summary
Communications professional with 8+ years of experience in various facets of communication, including media relations and public speaking. Demonstrated ability to develop and execute strategic communication plans to enhance brand reputation and drive engagement. Applying for this position will help leverage skills in crafting compelling narratives and managing external communication channels to support the organization's goals.
Overview
10
10
years of professional experience
Work History
Car Sales Consultant
East Hills Chevrolet of Douglaston
12.2024 - Current
- Close sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Follow-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Utilize CRM systems to track customer interactions, follow-up on leads, and maintain a strong sales pipeline.
- Build and nurture relationships with potential and existing customers, ensuring repeat business and customer referrals.
Product Specialist
East Hills Chevrolet of Douglaston
09.2024 - 12.2024
- Researched product's technical specifications and accurately communicated information.
- Continually expanded knowledge of Chevrolet's vehicle line.
- Assisted with demonstrations for Chevrolet to showcase functionality.
- Logged phone numbers and email addresses to contact customers for follow-ups.
Residential Connectivity Specialist
Charter Communications
12.2021 - 05.2023
- Place an average of 25+ orders for new customers per month
- Act as the main point of contact throughout the customer engagement while being the communication vehicle between the customer, leadership personnel, and operational resources
- Engineered and deployed robust home network solutions for over 150 households, achieving a 95% customer satisfaction rating by enhancing Wi-Fi coverage and resolving connectivity issues through strategic placement and advanced router configurations
Engagement Specialist
New Jersey Port Authority
03.2018 - 07.2018
- Provided community outreach to support LaGuardia Airport projects including the AirTrain project aiming to connect LaGuardia Airport with the railway system
- Marketed support to enhance brand awareness through information sessions held within the community
- Created and managed relationships, and associated events and activities, with key community organizations and influencers that drive mutually beneficial outcomes
- Increased resident engagement by 55% over six months by implementing strategic communication plans and fostering strong community relations through social media, workshops, and direct outreach initiatives
Front Desk Agent
Howard Johnson
03.2016 - 08.2017
- Exceeded guest expectations by providing exemplary service to 700+ guests per week
- Processed guest payments and prepared records on weekly cash flow and revenue of $20,000+ weekly
- Registered 150+ new guests weekly, recorded information input data into internal systems, and updated room capacities and vacancies
- Improved guest satisfaction scores by 30% by developing and implementing a fast-track check-in process that streamlined operations and reduced average guest wait time from 15 to 5 minutes
Recruiter
Aerotek
03.2015 - 02.2016
- Attracted 900+ applicants by posting job advertisements and contacting external recruiters
- Reviewed resumes on job portals, identified qualified candidates, and managed candidate pipeline
- Assisted senior recruitment staff members in the procurement and hiring of employees
- Streamlined the on-boarding process for over 500 new hires, improving orientation efficiency by 25%, and effectively resolved post-placement performance and insubordination issues through the development of a comprehensive feedback system
Education
Associate of Arts - Communication Studies
LaGuardia Community College
Long Island City, NY12-2026
Skills
- Team-Oriented Professional
- Detail-Oriented Analysis
- Team Leadership
- Strong Verbal and Written Skills
- Customer-Centric Approach
- Effective Problem Resolution
- Strategic Decision-Making
- Effective Project Coordination
- Time Management
- Organizational Skills
Coursework
MEDIAMKRS, REEL WORKS, 2024, TEAMWORK, CRITICAL THINKING, PROBLEM SOLVING
Languages
Spanish
Native or Bilingual
Timeline
Car Sales Consultant
East Hills Chevrolet of Douglaston
12.2024 - Current
Product Specialist
East Hills Chevrolet of Douglaston
09.2024 - 12.2024
Residential Connectivity Specialist
Charter Communications
12.2021 - 05.2023
Engagement Specialist
New Jersey Port Authority
03.2018 - 07.2018
Front Desk Agent
Howard Johnson
03.2016 - 08.2017
Recruiter
Aerotek
03.2015 - 02.2016
Associate of Arts - Communication Studies
LaGuardia Community College
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