Melissa Osuna
Chicago
Overview
12
12
years of professional experience
Work History
Dispatcher/Customer Service Representative
Chicago Locksmiths
10.2017 - 06.2022
- Daily interaction with new, and current customers providing prompt service.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Handle cash and credit card sales through the cash register, providing correct change and proof of purchase.
Dispatcher
Taxi Affiliation Services
01.2013 - 01.2017
- Receive, send and manage multiple customer calls
- Communicate and relay all information accurately between drivers and customers
- Address and resolve any customer concerns or complaints
- Train new employees
Boutique sales/Cashier
Admiral Theater
01.2010 - 01.2012
- Performed opening and closing duties
- Assist customers in product selection
- Take monthly inventory
- Handle sales transactions accurately at POS system
Education
Roberto Clemente H.S. -
Roberto Clemente H.S.
Chicago, Illinois01.2006
Skills
- Proficient in MS Word
- Inventory management
- Teamwork
- Customer service
- Cash handling
- Register transactions
Timeline
Dispatcher/Customer Service Representative
Chicago Locksmiths
10.2017 - 06.2022
Dispatcher
Taxi Affiliation Services
01.2013 - 01.2017
Boutique sales/Cashier
Admiral Theater
01.2010 - 01.2012
Roberto Clemente H.S. -
Roberto Clemente H.S.
Similar Profiles
Ryan EdmanRyan Edman
Owner at Flying Locksmiths KnoxvilleOwner at Flying Locksmiths Knoxville
David LoweryDavid Lowery
Senior Manager Procurement and Fixed Operations at High Tech Locksmiths / Dent WizardSenior Manager Procurement and Fixed Operations at High Tech Locksmiths / Dent Wizard
George RidleyGeorge Ridley
Auto locksmith, Automotive Repairs and Diagnostics at GWR Auto locksmiths (Self-Employed)Auto locksmith, Automotive Repairs and Diagnostics at GWR Auto locksmiths (Self-Employed)
EBONY ROSSEBONY ROSS
Concierge at 1000M Mfort Security ServicesConcierge at 1000M Mfort Security Services
Sydney SabinoSydney Sabino
Physician Assistant, Orthopedic Immediate Care at Illinois Bone and Joint InstitutePhysician Assistant, Orthopedic Immediate Care at Illinois Bone and Joint Institute