Melissa Osuna
Chicago
Overview
12
12
years of professional experience
Work History
Dispatcher/Customer Service Representative
Chicago Locksmiths
10.2017 - 06.2022
- Daily interaction with new, and current customers providing prompt service.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Handle cash and credit card sales through the cash register, providing correct change and proof of purchase.
Dispatcher
Taxi Affiliation Services
01.2013 - 01.2017
- Receive, send and manage multiple customer calls
- Communicate and relay all information accurately between drivers and customers
- Address and resolve any customer concerns or complaints
- Train new employees
Boutique sales/Cashier
Admiral Theater
01.2010 - 01.2012
- Performed opening and closing duties
- Assist customers in product selection
- Take monthly inventory
- Handle sales transactions accurately at POS system
Education
Roberto Clemente H.S. -
Roberto Clemente H.S.
Chicago, Illinois01.2006
Skills
- Proficient in MS Word
- Inventory management
- Teamwork
- Customer service
- Cash handling
- Register transactions
Timeline
Dispatcher/Customer Service Representative
Chicago Locksmiths
10.2017 - 06.2022
Dispatcher
Taxi Affiliation Services
01.2013 - 01.2017
Boutique sales/Cashier
Admiral Theater
01.2010 - 01.2012
Roberto Clemente H.S. -
Roberto Clemente H.S.