Melissa Otis
Ooltewah,TN
Summary
Graduated in December 2019 from the University of Tennessee – Chattanooga in the computer science program with a focus on Cybersecurity. My goal is to apply my computer science, business, and mathematical skill sets to an organization, which can be either private, public, or governmental. I have a strong work ethic and willingness to learn, along with excellent verbal and written communication skills.
Overview
10
10
years of professional experience
Work History
Dental Technical Team Expert
BlueCross BlueShield of Tennessee
05.2023 - Current
- Provide technical support to team members.
- Collect data and complete individual and department reports, and other reports as needed.
- Review quality errors, provide feedback, and coach missed opportunities; perform supplemental audits as needed.
- Stay current with online educational resource changes when applicable and actively participate in updating those resources.
- Interact through various channels, including, but not limited to Microsoft Teams, E-mail, and Phone.
- Participate in projects, workgroups and other tasks as assigned.
- Work daily in Facets and multiple Microsoft Applications.
Dental Consumer Advisor
BlueCross BlueShield of Tennessee
10.2021 - 05.2023
- Handle 60+ provider/member interactions per day, giving detailed, friendly, and polite service to ensure provider/member retention and satisfaction. Interactions include providing accurate and appropriate information related to benefit coverage and claim questions, troubleshooting issues, and resolving complaints.
- Review claims and determine if there are errors or if any adjustments need to be made, and route inquiries to the appropriate departments and work my own route list in a timely manner.
- Due to performance, selected to mentor new trainees virtually and in person.
- Received Top Trainee of my training class.
- Work daily in BCBST applications such as Facets and Agent Workspace.
Packaging Technician
McKee Foods Corporation
06.2021 - 10.2021
- Accurately and efficiently pack orders.
- Monitor and remove any product that does not meet quality standards.
- Ensures all printed codes or labels are legible and correct with the production schedule.
- Performs daily clean up duties.
- Demonstrates a commitment to personal safety, the safely of others, and the safety of products.
Sanitation Specialist
McKee Foods Corporation
09.2020 - 06.2021
- Responsible for sanitizing frequently touched surfaces within the workplace to reduce the spread of Covid-19.
- Created a strategic plan among colleagues to ensure the entire workplace was being sanitized effectively.
- Assisted in new hire training, as necessary.
Server
Little Tokyo Restaurant
03.2018 - 09.2020
- Worked with POS system to take orders and interacted with customers to provide exceptional customer service.
- Analyzed the flow of customers to best prepare for busy hours and performed multiple tasks at once during those hours without sacrificing attention to detail or guest experience.
- Operated a cash register for cash, check, and credit card transactions.
- Trained new employees.
Shift Leader
Menchie's Frozen Yogurt
01.2017 - 12.2017
- Assisted the General Manager and Assistant Manager in the overall leadership of the restaurant, trained new employees, and directed team members through daily tasks and monitored performance throughout the day.
- Resolved customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Manager
SweetFrog Premium Frozen Yogurt
06.2014 - 02.2015
- Assisted the General Manager in the overall leadership of the restaurant, inventory/truck orders, and trained new employees.
- Responded to customer requests and complaints regarding products and service.
- Reconciled cash drawer and safe at the start and end of each shift, accounting for errors and resolving discrepancies.
Education
Bachelor of Science - Computer Science
The University of Tennessee - Chattanooga
Chattanooga, TN12.2019
Skills
- Computer Skills
- Microsoft Office
- Critical Thinking and Problem Solving
- Customer Service
- High Attention to Detail
- Strong Organizational Skills
- Fast Learner
- Multitasking
- Time Management
- Ability to Work Under Pressure
- Teamwork and Collaboration
Interests
- ASPCA
- Space Exploration
- Live Music
Timeline
Dental Technical Team Expert
BlueCross BlueShield of Tennessee
05.2023 - Current
Dental Consumer Advisor
BlueCross BlueShield of Tennessee
10.2021 - 05.2023
Packaging Technician
McKee Foods Corporation
06.2021 - 10.2021
Sanitation Specialist
McKee Foods Corporation
09.2020 - 06.2021
Server
Little Tokyo Restaurant
03.2018 - 09.2020
Shift Leader
Menchie's Frozen Yogurt
01.2017 - 12.2017
Manager
SweetFrog Premium Frozen Yogurt
06.2014 - 02.2015
Bachelor of Science - Computer Science
The University of Tennessee - Chattanooga
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