Hi, I’m
Melissa Padilla
Internship Fraud Analist
Phoenix Metro Area,AZ
Summary
Key Holder / Sales Associate Leader with retail leadership experience in cashier operations, opening and closing procedures, and store security. Handles 25–50 cash and credit card transactions per shift, balances 11–20 closings per week, and secures deposits with accuracy and confidentiality. Supports customers by taking phone calls, looking for the items customers needed, processing the transaction over the phone, preparing the package for UPS delivery, making sure in-store customers had the right size items, switching their sizes, taking them to the fitting rooms, closing transactions for other customers, doing go backs, and keeping the store organized.
Overview
5
Certifications
40
years of professional experience
Work History
Year Up United
Fraud Analyst
07.2026 - Current
Job overview
- Conducted in-depth investigations of suspicious transactions, ensuring compliance with regulatory standards.
- Analyzed transaction patterns to identify potential fraudulent activities and mitigate risks.
- Collaborated with cross-functional teams to enhance fraud detection processes and improve response strategies.
- Developed and implemented training materials for new analysts on fraud prevention techniques.
Perfumes 4U
Key Holder / Sales Associate Leader
10.2025 - 02.2026
Job overview
- Processed cash and credit card transactions accurately, ensuring financial integrity
- Handled daily cash and credit card transactions with accuracy and attention to detail
- Balanced register and secured cash deposits following policies
- Provided professional customer service, facilitating client transactions and addressing inquiries effectively
- Maintained confidentiality and security of cash handling procedures
GCG Corporation
Quality Control Inspector
05.1986 - 03.2024
Job overview
- Evaluated incoming and outgoing material for accuracy and quality
- Collaborated with production team to address and resolve quality issues
- Monitored product quality, documenting functionality, appearance, and specifications for compliance
- Communicated with production team members about quality issues
- Reported recurring issues to supervisor and cross-functional teams, facilitating root cause analysis and problem resolution
Catherines Plus Size
Third Key Holder
12.2002 - 05.2018
Job overview
- Delivered customer service by projecting friendly, knowledgeable attitude to enhance customer interactions
- Trained and mentored new employees to ensure effective onboarding and team integration
- Ensured store cleanliness and organization to enhance shopping experience for customers
- Trained and mentored new employees
- Maintained store cleanliness and organization to provide shoppers with a pleasant experience
Education
Rio Salado CollegeTempe, AZ
High School Diploma
03-2026
Skills
Cash handling
Point of sale systems
Inventory control
Opening and closing procedures
Merchandise presentation
Team supervision
Customer service
Conflict resolution
Sales floor coaching
Schedule coordination
Certification
Customer De-Escalation Training- Certificate Earned Online
Timeline
Fraud Analyst
Year Up United
07.2026 - Current
Key Holder / Sales Associate Leader
Perfumes 4U
10.2025 - 02.2026
Third Key Holder
Catherines Plus Size
12.2002 - 05.2018
Quality Control Inspector
GCG Corporation
05.1986 - 03.2024
Rio Salado College
High School Diploma