Melissa Padilla
Tampa,FL
Summary
- Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
- Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge. Confident communicator recognized for consistently receiving excellent customer feedback.
- Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Warehouse Associate
Amazon
Tampa Fl
09.2023 - Current
- Operated material handling equipment to ensure efficient product movement within warehouse.
- Managed inventory levels through regular cycle counts and data entry into inventory management.
- Prepare orders for shipment by picking, packing, and labeling merchandise.
Server
Jubao/Seminole Hard Rock Casino
Tampa,FL
04.2023 - 07.2023
- Experienced with POS Systems and handling transactions
- Very organized with guest requests and keeping everything afloat
- Hands on with any giving task, work very well under pressure and also quick multitasking.
Room Service Server
Seminole Hard Rock Casino
Tampa, FL
02.2020 - 04.2023
- Delivered pleasant guest experiences with friendly service and caring demeanor
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery
- Resolved guest concerns and issues quickly and effectively
- Maintained clean, neat and professional uniform to promote positive corporate image.
Customer Service Representative
Argus Dental & Vision Inc.
Tampa, FL
12.2018 - 10.2019
- Assisted members with dental claims and their coverage
- Liaison between clients and their health care provider.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided customers a dentist or vision provider in their area.
- Answered inbound calls, chats and emails to facilitate customer service.
Server Assistant
Bulla Gastrobar
Tampa, FL
01.2018 - 09.2018
- Retrieved and transported dirty tableware to dishwashing area
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service
- Provided exceptional service to high volume of daily customers
- Greeted guests with friendliness and professionalism
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
High School Diploma -
Alonso High School
Tampa, FL06.2016
Skills
Inbound and Outbound Calling
Problem Resolution
Professional Telephone Demeanor
Active Listening
Adaptive Team Player
Organizational Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Certified professional coder apprentice (CPC-A)
American academy of professional coders (AAPC)
Member ID: 02232355
Issued: March 2026
Timeline
Warehouse Associate
Amazon
09.2023 - Current
Server
Jubao/Seminole Hard Rock Casino
04.2023 - 07.2023
Room Service Server
Seminole Hard Rock Casino
02.2020 - 04.2023
Customer Service Representative
Argus Dental & Vision Inc.
12.2018 - 10.2019
Server Assistant
Bulla Gastrobar
01.2018 - 09.2018
High School Diploma -
Alonso High School