MELISSA PAGAN
Clifton
Summary
Results-driven Sales Manager with extensive experience in team leadership, talent development, and performance management, seeking to transition into Human Resources. Proven ability to recruit, train, and mentor team members, foster positive work environments, and align staff performance with organizational goals. Skilled in conflict resolution, employee engagement, and strategic planning, with a strong commitment to cultivating a supportive and productive workplace. Known for innovative problem-solving, coaching talent, and aligning team performance with company objectives.
Overview
11
11
years of professional experience
Work History
Sales Manager
Ulta
Ramsey
10.2022 - Current
- Promote a culture of accountability to meet or exceed the company’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by the store.
- Drive company profitability by identifying underperforming metrics and developing strategies that leverage company programs, tools, and resources through operational excellence to deliver top-line sales growth and improve business.
- Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the
GM to maximize productivity, achieve sales and payroll goals for the store. - Plan and execute in-store events that deliver an unrivaled guest experience, drive in-store and brand partner collaboration, and deliver on sales and payroll goals.
- Prepared monthly business reports on sales figures, metrics and payroll analysis.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Establish professional brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
- Model a culture of teamwork and guest services excellence while working alongside the leadership team by establishing priorities, providing clear direction and support, and sharing best practices.
- Support all aspects of associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
Store Manager
Walgreens
Wayne
11.2013 - 07.2022
- Analyzes financial and performance data; develops action plans to increase sales.
- Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.
- Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy, ensuring support during busy periods, including serving as a pharmacy technician, when necessary and allowed by law.
- Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition.
- Managing employee career progression.
- Monitors and ensures timely completion of required training programs, for all team members within the store; provides coaching for team members.
- Makes hiring, promotion and termination decisions.
- Develops employee performance plans and follows up according to deadlines.
- Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.
- Manages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes.
- Monitored employee performance and identified performance gaps for corrective action.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Science - International Business
Berkeley College Woodland Park Campus
Woodland Park, NJ04.2009
Skills
- Leadership
- Communication
- Detail Oriented
- Decision Making
- Time Management
- Problem Solving
- Adaptability
- Training and developing
Timeline
Sales Manager
Ulta
10.2022 - Current
Store Manager
Walgreens
11.2013 - 07.2022
Bachelor of Science - International Business
Berkeley College Woodland Park Campus