Microsoft Office Suite
Melissa Paige
Business Administrator
Burnsville,MN
Summary
Competent Business Administrator and Operations Specialist driven to exceed expectations and build positive, long-term relationships with customers. Versatile administrative professional with 10+ years experience delivering high-quality customer care and prompt resolution on issues and requirements.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
ProActive Solutions USA, LLC
Savage, Minnesota
11.2020 - 04.2021
- Responsible for daily order taking functions, lot tracking, inventory data collection, and payment processing to ensure safe and timely freight shipping of parts and hazardous chemicals to food manufacturing plants.
- Communicated with supervisors, sales, operations and the customer to assist in troubleshooting and resolving service and scheduling issues.
- Addressed internal and external customer needs to mitigate dissatisfaction by employing responsive and effective solutions.
Trade Show & Fulfillment Coordinator
MiTek, Inc.
Burnsville, Minnesota
01.2014 - 02.2020
- Developed and maintained courteous and effective working relationships with 60 sales managers servicing large retailers, lumberyards, builders, and contractor accounts.
- Coordinated the procurement of trade show and literature requirements for 200+ events annually and supplied merchandise materials to 1000+ customer accounts nationwide.
- Performed various financial and reporting tasks as needed for issuing purchase orders, processing customer payments and credits and determining marketing related costs.
Delivery Driver | Package Handler
United Parcel Service
Minneapolis-St. Paul International Airport, Minnesota
07.2008 - 07.2015
- Operated package car following strict safety rules and regulations to meet productivity and service-delivery objectives of expedited air parcels for business and residential customers in the metropolitan area.
- Led ground ship team for package movement from terminal facility to jet propelled aircraft with responsibilities for safe operation of ground support equipment and arrival/departure of aircraft.
- Identified and guided misdirected packages with accuracy and efficiency in time sensitive operations processing 4,000-6,000 parcels daily.
Education
Associate of Applied Science - Business Management
Rasmussen Business College
Eagan, MNSkills
Administrative support
Organized and structured
Excellent written and oral communication
Detail-oriented
Problem-solver
Software
Microsoft Dynamics CRM
Timeline
Customer Service Specialist
ProActive Solutions USA, LLC
11.2020 - 04.2021
Trade Show & Fulfillment Coordinator
MiTek, Inc.
01.2014 - 02.2020
Delivery Driver | Package Handler
United Parcel Service
07.2008 - 07.2015
Associate of Applied Science - Business Management
Rasmussen Business College