Summary
Overview
Work History
Education
Skills
Software
Timeline
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Melissa Paige

Melissa Paige

Business Administrator
Burnsville,MN

Summary

Competent Business Administrator and Operations Specialist driven to exceed expectations and build positive, long-term relationships with customers. Versatile administrative professional with 10+ years experience delivering high-quality customer care and prompt resolution on issues and requirements.

Overview

14
14
years of professional experience

Work History

Customer Service Specialist

ProActive Solutions USA, LLC
Savage, Minnesota
11.2020 - 04.2021
  • Responsible for daily order taking functions, lot tracking, inventory data collection, and payment processing to ensure safe and timely freight shipping of parts and hazardous chemicals to food manufacturing plants.
  • Communicated with supervisors, sales, operations and the customer to assist in troubleshooting and resolving service and scheduling issues.
  • Addressed internal and external customer needs to mitigate dissatisfaction by employing responsive and effective solutions.

Trade Show & Fulfillment Coordinator

MiTek, Inc.
Burnsville, Minnesota
01.2014 - 02.2020
  • Developed and maintained courteous and effective working relationships with 60 sales managers servicing large retailers, lumberyards, builders, and contractor accounts.
  • Coordinated the procurement of trade show and literature requirements for 200+ events annually and supplied merchandise materials to 1000+ customer accounts nationwide.
  • Performed various financial and reporting tasks as needed for issuing purchase orders, processing customer payments and credits and determining marketing related costs.

Delivery Driver | Package Handler

United Parcel Service
Minneapolis-St. Paul International Airport, Minnesota
07.2008 - 07.2015
  • Operated package car following strict safety rules and regulations to meet productivity and service-delivery objectives of expedited air parcels for business and residential customers in the metropolitan area.
  • Led ground ship team for package movement from terminal facility to jet propelled aircraft with responsibilities for safe operation of ground support equipment and arrival/departure of aircraft.
  • Identified and guided misdirected packages with accuracy and efficiency in time sensitive operations processing 4,000-6,000 parcels daily.

Education

Associate of Applied Science - Business Management

Rasmussen Business College
Eagan, MN

Skills

    Administrative support

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Software

Microsoft Office Suite

Microsoft Dynamics CRM

Timeline

Customer Service Specialist

ProActive Solutions USA, LLC
11.2020 - 04.2021

Trade Show & Fulfillment Coordinator

MiTek, Inc.
01.2014 - 02.2020

Delivery Driver | Package Handler

United Parcel Service
07.2008 - 07.2015

Associate of Applied Science - Business Management

Rasmussen Business College

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