Melissa Palmer
Philadelphia,PA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Maximus
Philadelphia, PA
07.2023 - 01.2024
- Exceptional call center service, processing and helping clients determine the best route for their loans, and maintaining service levels by fielding and resolving client issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Concentrix
Philadelphia, PA
10.2021 - 07.2022
- Provided compassion and comfort with patients to ensure that their wellbeing is being taken care of.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High school diploma -
Youth Build Phila Cs
Philadelphia, PA06-2007
Skills
- Upselling
- Troubleshooting
- Cold Calling
- Negotiation
- CRM Software
- English
- Technical Support
- Order Entry
- Sales
- Telemarketing
- Microsoft Excel
- Account Management
- Typing
- Research
- Data Entry
- Windows
- Microsoft Word
- Microsoft Office
- Citrix
- ADP
- Analysis skills
- Organizational skills
- Computer skills
- Time management
- Administrative experience
- Microsoft Outlook
- Microsoft Powerpoint
- Phone etiquette
Timeline
Customer Service Representative
Maximus
07.2023 - 01.2024
Customer Service Representative
Concentrix
10.2021 - 07.2022
High school diploma -
Youth Build Phila Cs
Similar Profiles
Shakea StrandShakea Strand
Quality Control/Quality Assurance Analyst at MaximusQuality Control/Quality Assurance Analyst at Maximus
Keona RichardsonKeona Richardson
Human Resources Manager at MaximusHuman Resources Manager at Maximus
Nicole JuradoNicole Jurado
Bilingual Customer Service Representative at MaximusBilingual Customer Service Representative at Maximus
Pervitta WalkerPervitta Walker
Customer Service Representative at MaximusCustomer Service Representative at Maximus
Quincy MooreQuincy Moore
Sales Associate, Personal Shopper at NordstromSales Associate, Personal Shopper at Nordstrom