Melissa Palomino
Calexico,CA
Summary
Goal oriented professional with experience in customer service, sales, finance, project management, reporting and presentations. Experienced public speaker with strong Bilingual communication skills in English and Spanish, and adept to building strong relationships with customers. Exceptional interpersonal skills with internal and external audiences and successful at thriving in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Community Relations Manager
Management & Training Corporation- Imperial Regional Detention Facility
Calexico , CA
08.2021 - Current
- Developed, implemented and continuously managed the facility's relations with public agencies, organizations, stakeholders and local government in accordance with corporate and facility leadership
- Built and maintained positive, professional and meaningful relationships and partnerships with individuals and organizations in the community
- Project leader for multiple interdepartmental projects within the facility
- Managed budget and results for the Community Relations department
- Coordinated and executed multiple events for the public, including the Annual Walk Against Domestic Violence.
Secretary III
Management & Training Corporation- Imperial Regional Detention Facility
Calexico , CA
12.2020 - 08.2021
- Provided highest level of support to Facility Director by managing his agenda and keeping executive records
- Responsible for many administrative tasks such as correspondence, daily scheduling, travel arrangements, expenses, as well as producing facility reports and presentations
- Maintained staff directory and company policies
- Coordinated facility events and managed budget
- Maintained facility records and databases pertaining to COVID
- Supervised the Receptionist duties and visitors log.
Billing Clerk
Imperial Valley Respite, Inc.
Brawley , CA
04.2019 - 12.2020
- Responsible for reviewing and processing employee time cards for payroll and correspond with the regional center to resolve any issues related to employee schedules and client contracts
- In charge of auditing employee time cards versus payroll to verify accurate payment and responsible for maintaining all e-billing invoices for clients over hours
- First point of contact for employees to resolve issues about their payments and schedules.
Jr. Accountant
International Management Services
Calexico , CA
11.2018 - 04.2019
- Assisted accountants with the bookkeeping in QuickBooks for multiple companies
- Processed journal entries for business transactions, performing reconciliations and company financial statements
- Effectively managed a high volume of customers and negotiated Business License fees on behalf of the customers
- Assisted senior accountants in the preparation of monthly closings.
Customer Support II
Honeywell Aerospace
Mexicali , MX
09.2016 - 01.2018
- Managed multiple customer accounts to drive retention and renewal of warranties
- Successfully understood customers' needs to identify sales opportunities
- Managed database and set up contracts in SAP according to Sales Force cases
- Answered all customer inquiries as their first point of contact for issues related to their contracts
- Consistently achieved monthly sales/renewal metric by employing different sales strategies; such as phone calls, emails, meetings.
Credit Analyst
Honeywell Aerospace
Mexicali , MX
10.2012 - 09.2016
- Built customer relationships to obtain timely payment of their dues
- Collected old invoices already sent to uncollectible accounts
- Maintained and updated customer database for correct order entry and billing
- Resolved billing issues in collaboration with the sales team and the customer
- Assessed risk for current and potential customers seeking credit lines
- Responsible for underwriting credit applications for new customers
- Consistently achieved forecast metric for a portfolio of over 300 accounts.
Accounts Payable Specialist
NSG – Pilkington
Mexicali , MX
09.2011 - 10.2012
- Reviewed all invoices for appropriate documentation and approval prior to payment
- Managed and updated vendor databases for correct and timely processing of payment
- Answered all vendor inquiries and prepared analysis of accounts as required
- Prepared monthly payment and expenditure reports for the corporate offices
- Assisted in monthly closings and resolved transaction and invoice issues in collaboration with associates and vendors.
Education
Certificate in Project Management - Project Management
Cornell University
03.2024
Public Information in an All-Hazards Incident -
FEMA-Texas A&M Engineering Extension Service
11.2023
Bachelor of Arts - Business Administration
CETYS Universidad Mexicali
Mexicali, Mexico08.2012
High School Diploma -
Vincent Memorial Catholic High School
Calexico, CA08.2007
Skills
- Customer Service
- Finance
- Communication
- Community Outreach
- Project Management
- Leadership
- Organizational Skills
- Writing, Editing, and Proofreading
- Spokesperson Experience
- Project Planning
- Customer Relationship Development
- Budget Forecasting
References
References available upon request.
Timeline
Community Relations Manager
Management & Training Corporation- Imperial Regional Detention Facility
08.2021 - Current
Secretary III
Management & Training Corporation- Imperial Regional Detention Facility
12.2020 - 08.2021
Billing Clerk
Imperial Valley Respite, Inc.
04.2019 - 12.2020
Jr. Accountant
International Management Services
11.2018 - 04.2019
Customer Support II
Honeywell Aerospace
09.2016 - 01.2018
Credit Analyst
Honeywell Aerospace
10.2012 - 09.2016
Accounts Payable Specialist
NSG – Pilkington
09.2011 - 10.2012
Certificate in Project Management - Project Management
Cornell University
Public Information in an All-Hazards Incident -
FEMA-Texas A&M Engineering Extension Service
Bachelor of Arts - Business Administration
CETYS Universidad Mexicali
High School Diploma -
Vincent Memorial Catholic High School
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