Melissa Pasquella

• Developed personalized tattoo artwork to enhance client satisfaction and ensure skin compatibility.
• Oversaw shop operations by allocating supplies to artists and managing equitable client distribution. Developed and implemented scheduling strategies and promotional events to enhance sales.
• Executed detailed tattoo designs to ensure client satisfaction and artistic integrity.
• Implemented health and safety protocols to ensure regulatory compliance throughout all procedures.
• Facilitated skill development for junior artists to enhance their creative techniques and adherence to industry best practices.

• Designed custom tattoo artwork based on client consultations and personal visions.
• Executed high-quality tattoos in all styles including watercolor, abstract, trash polka, color, realism, coverups and more.
• Mentored junior artists in best practices, safety protocols, and influenced artistic development.
• Developed strong client relationships through effective communication and personalized service.

Established a robust business model from the ground up. Designed and executed a training program, recruiting and mentoring staff in Photoshop and custom design for various products including dog tags, license plates, and phone cases. Fostered a collaborative design experience that empowered customers to take an active role in the creative process, delivering products immediately.

Managed financial resources and budgeting processes to uphold profitability and support long-term sustainability of operations.

Developed and implemented training programs to enhance staff proficiency in artistic techniques and customer service standards.

• Oversaw daily store operations, including opening and closing procedures. Led creative projects as an airbrush and henna artist, producing unique designs on diverse products. Managed employee performance and ensured coverage across all stations. Developed training programs for staff to enhance customer service and sales skills.
• Oversaw team operations to enhance project efficiency and effectiveness. Guided team members in executing project tasks to meet deadlines. Fostered a culture of accountability and teamwork.

• Assisted customers in enrolling in loan forgiveness programs. Provided guidance on student loan options and updated necessary documentation for submission. Managed high-volume call inquiries and responded to emails promptly.
• Assisted clients in navigating student loan options. Provided support in completing necessary documentation. Guided individuals through repayment plans and eligibility requirements.

• Assisted in establishing three locations from inception. Recruited and onboarded all staff members. Supported daily operations and inventory management. Provided training and resolved technical issues with systems at each site. Managed sales and overall maintenance of all locations.

• Assisted in sales of airbrush and henna tattoo services. Supported hiring and training of new employees. Helped create employee schedules and manage daily operations.

• Collaborated with a legal team to address litigation matters and suit filings for various accounts and creditors.

• Managed collections for large balance accounts, ensuring consistent follow-up and resolution.
• Oversaw high-volume debt collection processes, ranking among the top 5 out of 50 collectors. Led negotiations to optimize account closures and improve recovery rates. Developed strategies to address various account types effectively. Take over calls to assist other collectors in closings.

• -Mortgage Loans
• Assistant to the owner

• Managed collections for diverse clients, including Capitol One, Wilmington Trust Company, Paragon Way, Target, American Express, and LVNV Funding LLC. Initiated legal proceedings within 15 days for non-payment arrangements.

• Direct collection efforts for applied card and HSBC pre-collection accounts. Led negotiations to successfully settle balances and full amounts. Maintained a perfect record of meeting performance goals during employment.

Oversaw appointment setting for presentations on fresh meat delivery services, setting the stage for the sale. Cultivated relationships with potential clients despite challenges with cold leads. Developed resilience in handling rejection to refine outreach techniques. -cold calling. Established processes for tracking outreach effectiveness and follow-ups.

• Demonstrated Kirby vacuum products through door-to-door sales approach. Assisted customers in understanding product features and benefits. Facilitated immediate sales transactions in residential settings.

• Managed administrative tasks including filing, typing, and document preparation. Oversaw phone communications and appointment scheduling. Delivered customer service and maintained accurate financial records for family business starting at the age of 10.

• Executed sales activations, promotions, and package offerings at a mall-based cell phone kiosk.

• Conducted appointment setting surveys for a dating service. Facilitated cold calls to schedule presentations. Managed high-cost operations effectively.